Tag Archives: ITS notices

Technology Planned Outage – Advance Notice – Upgrade Isilon file storage

What’s happening?

We’ll be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive).

When is it happening?

Start: Saturday 17 July 9am
End:   Saturday 17 July 5pm

How does this affect me?

The update will take about 8 hours in total. Each node will reboot one at a time and it’s unknown exactly when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

When the node you are connected to reboots, you’ll experience the following impact: 

SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It’s recommended that you avoid working on file.canterbury.ac.nz on Saturday 17 July if possible, to avoid any impact from the upgrade. 

Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact Dave Ewing

Reference detail Change Number: R86031

Technology Planned Outage – Firewall Replacement starting Friday 2 July

What’s happening?
The existing Firewall is at the end of its life and needs to be replaced.

The Firewall is a network security system that monitors, and controls, incoming and outgoing network traffic based on security rules.

How does this affect me?
UC internet access will go through periodic outages of 10-15 minutes.

The impact will be:
• Outages to internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable e.g LEARN, websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over.
• Email will be delayed.

When is it happening?

Start: Friday 2 July 9:00am
End: Monday 5 July 6:00am

What should I do if I think there’s a problem afterwards?
Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard

Reference detail Change Number: R85335