Tag Archives: ITS notices

IT Service Desk – reduced counter hours during term break

During the term break, 26 August – 6 September 2019, the IT Service Desk will be operating reduced hours at our counter in the Central Library, Puaka-James Hight building, Level 2. We will be available 10am-3pm Monday to Friday.

Our normal hours of 8am-5pm will still apply to support via phone and the Self Service Portal.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.
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Weekly file storage system maintenance

Starting from Monday 20 August, ITS will be carrying out weekly file system maintenance at 5am.

You may notice a brief outage of up to 2 minutes at 5am while accessing files stored on your network drives and applications may be slow.

We apologise for any inconvenience this may cause.