A communication was sent to all staff late last year to advise there had been a structural change to the AV (Audio Visual) team after workshops and consultation with our staff.
The reasons for this change was to better align our services to support UC’s strategic direction to improve its online presence, changes to learning pedagogy and the challenges of changing technology, IT and infrastructure. Staff from the AV team have been integrated into the Library and ITS Departments where their specialist services aligned. We are continuing to support Learning, Teaching and Research at UC and we remain committed to providing great service, although you may notice changes in the way we have done things before.
Staff that have been integrated into the E-Learning team provide video production and training. Please contact Rob Stowell or email firstname.lastname@example.org to explore your video production or video production training options.
ITS, Service Desk and Client Technologies Support (CTS)
Staff that have been integrated into IT Services enable IT Services to provide technical AV support, manual video recording services, AV equipment loan service and AV Architectural design and build. For queries relating to any of these areas please contact the IT Service Desk on extn 93222 or alternatively you can request assistance by logging a request using the Self Service Portal.
For any urgent faults please ring the Service Desk on extn 93222. The operating hours of the IT Service Desk are 8.00am to 5.15pm, Monday to Friday.
We appreciate your patience and engagement as we transition and embed this change.
University Librarian | Pou Tuatahi
Chief Information Officer