Learn Performance Issues during Start of Semester

This year our online e-learning system (Learn) experienced a substantial increase in usage compared to previous years. Unfortunately it has struggled to keep up with the load, and has experienced periods of slow performance and system outages. These issues were most noticeable on Mondays and Tuesdays, which corresponded to peak usage.

ITS has been working with an external support vendor to make changes to the Learn system, and performance has been improving and stabilising. There is still some work to be completed however, and ITS will continue to monitor Learn closely – particularly during peak usage periods.

We apologise for any inconvenience caused by these performance issues.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri

Self Service Portal: https://assist.canterbury.ac.nz/

Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)

All requests logged after hours will be attended to during business hours.

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