Website search issues

Thanks to everyone who submitted their search issues over the past few weeks, it has helped us to get a better understanding of what some of the main causes and frustrations are around the website search.

One of the leading points of frustration has been the difference between the internet and intranet. More specifically, staff members expecting to see ‘staff only’ content being returned in our public search environment.

Some of these include:

  • Accessing work PCs remotely
  • Committee meeting minutes
  • Web and video conferencing facilities
  • HR and finance related content

For all staff-related material, your first option should be the intranet:

Here you will find information for academic staff, general staff and new staff alike. It also has a built-in search tool, found in the top right-hand corner to help you find what you are looking for.

If you notice anything missing, incorrect or out of date, each college department and service area has web administrators who should have the necessary access and ability to update the content for you. If that person does not exist, simply email and we can help make the necessary changes and give access to a designated person within in your area to help keep the content up to date going forward.

We are also in the early stages of a re-skinning the intranet to make it a bit easier to use and nicer to look at. We will be reaching out to a number of areas and staff members who regularly use the Intranet to gather feedback and suggestions about how we could improve things.

On a side note, we are continuing to work very closely with ITS and the third-party website search provider to make improvements to our public website search. We are also exploring a number of different avenues to see if any will return better results for our users and hope to implement further improvements in the coming weeks.

If you continue to experience any issues, or get search results that are not quite right, please let us know here and we’ll do our best to remedy it.