UPDATE 15/3/18 – Learn Performance Issues during Start of Semester

This year our online e-learning system (Learn) experienced a substantial increase in usage compared to previous years. Unfortunately it has struggled to keep up with the load, and has continued to experience periods of slow performance and system outages.

ITS continue to monitor Learn closely, and are working with an external support vendor to resolve these Learn performance issues. However this work is still underway and we cannot yet confirm when these issues will be fully resolved.

We apologise for any impact caused by these performance issues.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri

Self Service Portal: https://assist.canterbury.ac.nz/

Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)

All requests logged after hours will be attended to during business hours.

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