Have you noticed the new AskUC widget on the UC home page?
Appearing in the bottom right hand corner of your browser window, AskUC runs on the same platform as the library’s AskLive service and is being piloted until the end of December to test the effectiveness of live chat for the University.
An initiative spearheaded by Student Services Manager Trish Laurenson AskUC provides existing and prospective students with an alternative means of contact, outside of email and telephone.
Queries received so far have focused on enrolment and course selection, with the questions originating from across Aotearoa New Zealand as well as the United States, Canada, Singapore, India and Portugal.
In addition to the UC home page, AskUC will be available from:
Available from 8.30am – 5.15pm Monday to Friday, AskUC is currently staffed by the Contact Centre and Enrolment teams, with more teams coming on board soon.
To check it out for yourself, follow the button below.