Transforming our Student Administration and making your life easier

As we approach the second half of the year, the Student First Programme continues to help transform student administration and make life easier for staff and students with better systems, processes and tools. At the recent Community Update we shared some insights into how we’re doing that.

Improving usability of systems, reducing manual processes, and saving the time and sanity of staff are all key to our success. The Programme is currently focused on transforming the administration processes around student application and enrolment, from when a student first creates an online account through to getting fully enrolled.

Business Change Manager, Marcus Cullen spoke about how we decide what work to focus on, who makes decisions, and what happens to customer feedback.

Process Manager, Tim Hatherley-Greene, talked us through the enrolment process improvements and the phasing of how this will happen. Transition Manager Bronwyn Rice introduced her work, the transition process involved in drawing the programme to an end.

See the highlights of the May community update here (13 mins): 

What’s the latest?

The latest software release making life easier for staff is a new digital Course Creation form for academics to propose and collaborate on new courses. We’ve also released a prototype of an Application Pipeline to show where students are in their application journey. Staff who will need to use these products can access them through the new ourUC portal, which will be rolled out to more groups as the year progresses.

Watch out for more news about our upcoming releases and new features. If you have questions about the Student First Programme ask your manager or contact the team at studentfirstprogramme@canterbury.ac.nz