Communication with students is a vital part of the job for many staff members. To improve the process – and free up time for staff – the Student First Programme is undertaking a new project to simplify and improve the communications students receive during the enrolment process.
This complements the work the programme is already doing to simplify and streamline student administration>
The team has already met with several groups of student-facing staff to map current communications and over the next few weeks will continue to seek feedback on how and when we communicate with future students during the application to enrol process.
If you haven’t yet spoken to the team, but you communicate with students during enrolment or you have feedback you’d like to share, please let us know by emailing firstname.lastname@example.org
Staff are integral to this project and the feedback received will be used to shape the future direction of student communications. The improved communications process will also allow staff to spend less time following up incomplete applications to enrol and more time focusing on other activities.
The information gathering sessions will be followed later this month by workshops with staff and students to co-design a new process for student communications during the enrolment period, based on the feedback provided.
Look out for more information and a summary of feedback coming soon.