The Student First Programme is transforming student administration to make life easier for staff and students with better systems, processes and tools. This year, our work includes improving the application and enrolment process to increase conversion and student preparedness.
The Student Communications workstream is a collaborative effort between the Student First Programme, Student Services, and Communications and Engagement teams. The aim is to simplify and streamline the way UC communicates with students during application and enrolment.
Over the past couple of months we’ve been gathering feedback from students and staff through a number of forums.
What did students tell us?
Students want more clarity about the enrolment process, reassurance that their application is being processed, and to receive the information they need at the right time about course requirements, accommodation, student loans and scholarships. They wanted things in writing and preferred online rather than phone contact.
What did staff tell us?
Staff wanted more consistent terminology and styles across UC, automated digital processes, better tracking and more clarity for students on what they need to do when, to reduce the need for chasing up missing requirements or documents.
At a collaborative workshop, staff across the University worked together to determine what content was needed at four key points in the process: application acknowledgement, conditional offer, offer of place and full enrolment confirmation. We also discussed the need to make these documents more student-friendly by looking at language, reducing wordy emails and making better use of the website and myUC to provide information. This work is now underway, led by Student Services with input from the Communications and Engagement, Marketing, Design and Digital teams.
We’re currently working on a new Offer of Place communication process for domestic undergraduate students, in time for 2020 enrolments. This is being directly informed by the staff and student feedback we gathered, so thank you to everyone who gave us their time and ideas.
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