Email is a useful means of communication, however incoming emails can feel relentless at times and create a sense of expectation for an immediate response. Technology has enabled people to be contacted at all hours of the day, and we understand that if this is not managed well, a culture can develop where people feel they should be constantly available for work.
Following feedback from staff, a wellbeing initiative has been developed by the People and Culture team in the form of a new Email Etiquette guideline. The guideline is a support document based on current email communication best practise. The new guideline focuses on minimising email activity outside normal work hours, particularly from the viewpoint of the email receiver. It also sets out some expectations for appropriate email behaviour.