All posts by Amy

Retirement of Internet Enabler (14 November 2019)

As part of the switch over to the new firewall authentication system, Internet Enabler is scheduled to be retired on Thursday 14 November 2019 (subject to Change Advisory Board approval). This means that all IT Services-managed machines will have Internet Enabler removed from this date. Please note that Internet access will continue to operate without Internet Enabler.

If you are managing your own machines, you will need to remove Internet Enabler after 14 November 2019.  Leaving Internet Enabler installed might lead to warning messages when the new firewall is in place (currently expected to be some time in December 2019).

If you have further questions regarding the replacement of Internet Enabler at UC, please contact Aaron Evers, aaron.evers@canterbury.ac.nz in the first instance.

Replacement of Internet Enabler

We are currently working to replace Internet Enabler, our existing Firewall Authentication Solution. The replacement identified is Checkpoint Identity Agent, which is available with the Checkpoint Firewall. This has solutions for Mac, Linux and Windows environments, meets required security functionality and reporting capabilities, and has auto-authentication using Kerberos credentials.

A testing platform is in the process of being set up and we will notify regarding access as soon it is available.

If you have further questions regarding the replacement of Internet Enabler at UC, please contact Aaron Evers, aaron.evers@canterbury.ac.nz in the first instance.

 

Subscribe to our Statuspage to be notified about IT service outages and maintenance activities:
https://status.canterbury.ac.nz/

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IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.
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IT Service Desk – reduced counter hours during term break

During the term break, 26 August – 6 September 2019, the IT Service Desk will be operating reduced hours at our counter in the Central Library, Puaka-James Hight building, Level 2. We will be available 10am-3pm Monday to Friday.

Our normal hours of 8am-5pm will still apply to support via phone and the Self Service Portal.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.
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Log out of your computer this Friday evening (27 April 2018)

Before you head off this weekend, ITS would like to request that staff log out of their computers. A number of computer updates are scheduled for the evening of this Friday 27 April 2018, and by logging out you can help ensure these run smoothly and your computer is ready to go on Monday morning.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri

Self Service Portal: https://assist.canterbury.ac.nz/

Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)

All requests logged after hours will be attended to during business hours.

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UPDATE 15/3/18 – Learn Performance Issues during Start of Semester

This year our online e-learning system (Learn) experienced a substantial increase in usage compared to previous years. Unfortunately it has struggled to keep up with the load, and has continued to experience periods of slow performance and system outages.

ITS continue to monitor Learn closely, and are working with an external support vendor to resolve these Learn performance issues. However this work is still underway and we cannot yet confirm when these issues will be fully resolved.

We apologise for any impact caused by these performance issues.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri

Self Service Portal: https://assist.canterbury.ac.nz/

Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)

All requests logged after hours will be attended to during business hours.

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