All posts by Amy

Learn Performance Issues during Start of Semester

This year our online e-learning system (Learn) experienced a substantial increase in usage compared to previous years. Unfortunately it has struggled to keep up with the load, and has experienced periods of slow performance and system outages. These issues were most noticeable on Mondays and Tuesdays, which corresponded to peak usage.

ITS has been working with an external support vendor to make changes to the Learn system, and performance has been improving and stabilising. There is still some work to be completed however, and ITS will continue to monitor Learn closely – particularly during peak usage periods.

We apologise for any inconvenience caused by these performance issues.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri

Self Service Portal: https://assist.canterbury.ac.nz/

Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)

All requests logged after hours will be attended to during business hours.

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Printing Outage (9am – 12noon, Saturday 9 December)

From 9am till approximately 12noon, on Saturday 9 December, printing services and Canterbury Card top-up services will be unavailable whilst ITS updates the printing system. We apologise for any inconvenience this outage may cause.


IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal
Phone: 03 369 5000 or Extn 95000
All requests logged after hours will be attended to during business hours.

Provisioning new staff with a telephone Skype for Business account

All new permanent employees will now be automatically provisioned with a Skype for Business account along with a personal DDI telephone number – Managers and Team Leads will no longer need to raise a request for this.

Please note that Persons of Interest and Casual staff who require a telephone number will need an IT account and an email address, and will still require a request be logged via the Self Service Portal in order to provision the new starter with an account.

Log out of your computer this Friday evening (28 April)

Before you head off this weekend, ITS would like to request that staff log out of their computers. A number of computer updates are scheduled for the evening of this Friday 28 April, and by logging out you can help ensure these run smoothly and your computer is ready to go on Monday morning.

UPDATE:

On Wednesday 19th April at 5pm, a large number of outstanding Critical and Security updates were released to all Windows 7 SOE & Windows 10 SOE (Test) PCs. These were initially scheduled to force an installation on Friday 28th April. Due to the later scheduling of power infrastructure work requiring a power outage on Saturday 29th April, this installation deadline has been revised to Monday 1st May at 11.50pm.

IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal
Phone: 03 364 2060 or Extn 6060
All requests logged after hours will be attended to during business hours.