Category Archives: Student stories

International Enrolment in Person sessions begin Thursday 7 February

We’re welcoming all new and returning international students to campus this week, with International Enrolment in Person sessions running from Thursday 7 – Friday 15 February.

Following a successful pilot led by our Student First Programme in 2018, international students now have the ability to choose from a selection of dates and times for their enrolment in person session.

Bookings have been available since early December 2018, allowing our international students the convenience in knowing they can simply turn up at the date and time of their choosing.

Staff from all around the University have volunteered to help welcome our new students to campus.

In each enrolment session, staff will take a copies of the student’s passport and visa, check their visa application (if required) and check their insurance details.

While waiting for their documentation to be processed, our new-to-UC students will attend a 45 minute information session where they will be taken on a tour through the Undercroft and Library, while also allowing them to connect with other students.

If you see our international students out and about over the coming weeks, please stop and say hello!

For more on International Enrolment in Person, click here>

Student First Programme and Contact Centre working together for better staff and student experience

The Student First Programme and Contact Centre teams have worked closely this year as part of the continued enhancements to our myUC online enrolment system.

The Contact Centre receives up to 6150 contacts per month by phone, email and web chat, rising to up to 15400 over the enrolment period from November to March. On average, questions about the enrolment process make up about 45% of queries.

Since the Contact Centre is usually the first point for contact for prospective students wanting more information about enrolling or help with their application, it’s been vital to ensure the team has the latest information on hand for a positive customer experience.

With the enhancements to myUC there are increased self-service options for students, and the application and enrolment process is much faster and more user-friendly.

This has meant a significant decrease in calls to the Contact Centre asking for help with enrolment or problems with the system – calls about help with enrolment are down 20% compared to the same period last year, even though the total number of applications is higher.

“The Student First Programme is great for us…it’s made our lives easier and simpler. We look forward to every release – we don’t know how we got through without the ourUC staff portal!” – Acting Contact Centre Team Leader, Jane Pearce

With less time taken up on basic queries or system issues, the Contact Centre team have more time to spend on high value tasks and assisting customers with more complex enquiries. Student First Programme team members have supported them with training and by sitting with the team to understand their needs. This means releases have gone smoothly and the team can focus on what they do best, providing excellent customer service.

The latest exciting development is the ourUC staff portal, which allows UC staff to apply on behalf of a student and perform admin tasks in myUC. The Contact Centre were the first to get access to this new feature, which has made an enormous difference to their work and ability to efficiently help students. Their feedback will help inform future developments.

If you’d like to know more, contact the Student First Programme anytime. We are always happy to provide demos or training for your team so we can help you get the maximum benefit from the new tools we’re developing.

New enrolment experience gets thumbs up

Student feedback on new Course Selector

The Student First Programme is helping prepare UC for the future, and putting students at the heart of our business. It’s focused on transforming the student administration experience so that UC can continue to deliver world-class education.

In 2018 one of our key focus areas has been improving the online enrolment process so that it’s faster, simpler and more certain. Recently we released a new Course Selector tool to help do just that. We asked some students what they thought of it, and you can see their reactions in this video with a comparison to the old UC Student Web experience.

The new Course Selector in myUC will be available for returning students from 27 November 2018, in time for the release of exam results. This means that all students can now complete their enrolment using the new system.

We’re actively seeking more student feedback on the new enrolment experience from students, and we encourage you to pass on any feedback to us at studentfirstfeedback@canterbury.ac.nz.

Celebrating success

Recently the Student First Programme team held a morning tea to celebrate the successful launch of the Course Selector and acknowledge the input of the staff who have made it possible. This has included extensive work on the Academic Regulations and input from subject matter experts across the University.

Deputy Vice-Chancellor | Tumu Tuarua, Professor Ian Wright and Assistant Vice-Chancellor | Amokapua Akoranga, Professor Catherine Moran both spoke how the new enrolment experience has benefited UC students and staff, and acknowledged the hard work that UC staff and the Student First Programme team have put in to make this possible.

The improved enrolment experience is reflected in the positive trends and year-on-year growth in Applications to Enrol so far for 2019 enrolment. Students are moving through the process quickly and smoothly, with minimal issues. We’re looking forward to seeing this continue over the next few weeks as we progress through the enrolment period.

Thank you again to everyone who has supported this important work. We welcome your feedback – contact us anytime at studentfirstprogramme@canterbury.ac.nz

 

Student First Programme: User Community Updates

The Student First Programme is helping prepare UC for the future, and putting students at the heart of our business. It’s focused on improving the student administration experience so that UC can continue to deliver world-class education.

In 2018 our focus has been on improving systems and processes to support conversion and retention of students, delivering 8 projects across the year. We host monthly User Community Updates where our team shares updates on all these projects.

The videos for August and September sessions are now available below. Highlights over the past couple of months have included:

You can also view all our videos  from these sessions on the Student First Programme Intranet page.

We welcome feedback and questions any time and we’re happy to arrange training, demos or information sessions for your team. Get in touch with us at studentfirstprogramme@canterbury.ac.nz

 

Rare genetic condition inspires fundraising effort by UC student

UC Doctoral student George Stilwell is running the 2018 Queenstown Half Marathon to raise awareness and funds for the NZ Williams Syndrome Association (NZWSA).

George’s connection to the rare genetic condition stems from his younger brother Henry, who has Williams syndrome. Henry was diagnosed with the condition when he was 18 months old in 2004. George and his family have been active members of the NZWSA since becoming members of the association 13 years ago in 2005.

The marathon in Queenstown will take place on 17 November. George has been training hard over the last two two months and has spent over 15 hours training  and run over 200km in preparation for the race. George aims to complete his first half marathon in under one hour and 35 minutes.

Williams syndrome is a rare genetic condition that is present at birth and affects 1 in 10,000 people worldwide. An estimated 200 people have the condition in New Zealand. The condition is caused by the deletion of genetic material from a specific region of chromosome 7. Williams syndrome is characterised by mild to moderate intellectual disability or learning problems, unique personality characteristics, distinctive facial features, and heart and blood vessel (cardiovascular) problems. People with Williams syndrome are extremely social, friendly and endearing, they also often have a strong affinity to music.

George’s mother Christina is the National Co-ordinator for the association. To raise awareness about the condition, George has taken on a social media role for the NZWSA.

“Williams syndrome will always be close to my heart. As a sibling of someone with Williams syndrome camp is a great opportunity to give and receive advice, support and stories about our siblings,” he says

George believes it is important to raise awareness about the condition to help people in New Zealand embrace diversity. A lot can be learned from people with disabilities and the unique challenges they face. A greater awareness of the condition will also help people who have not been diagnosed a chance to be diagnosed and meet the rest of the Williams family. Early diagnosis is very helpful for parents when raising a child with Williams syndrome. Overall, a better awareness about Williams syndrome will help people to be more open and accepting of people with disabilities.

To raise awareness George has started posting weekly “Williams Syndrome Wednesday” posts. These posts give people with Williams syndrome to share a story about what it is like to have the condition. For parents of younger children with Williams syndrome, these posts show them that like anyone, people with the condition can live meaningful and successful lives. If you would like to check out these posts have a look at the NZ Williams Syndrome Instagram or Facebook page.

Every two years the NZWSA holds a national family camp. This is the primary ‘gathering’ for the group and is eagerly anticipated by the members of the association. The camps are greatly beneficial for people with Williams Syndrome, parents and siblings. Attendees of the camps get together with others who face the same challenges in life and to renew genuine friendships. Parents get the opportunity to learn more about Williams syndrome. International and domestic speakers discuss a variety of topics including health, education, relationships, genetics and available services. Siblings also gain from the camps. Being able to interact with their peers, they informally support each and share experiences of living with a disabled brother/sister. For some this may also be their main opportunity to socialise without being embarrassed of, or having to support, their sibling. As Henry put it, “Williams Syndrome Camp is awesome because I get to catch up with my friends, do fun activities and dance at the disco”.

The next camp is being held in January 2019 at the Living Springs Camp in Christchurch. The money raised through fundraising will go towards the costs associated with running the camp.

So far George has raised a total of $1630 for the NZWSA. If you would like to support George or learn more about what he is raising money for, please check out his give a little page.

https://givealittle.co.nz/fundraiser/help-george-raise-money-for-nz-williams-syndrome

Follow George’s progress:

To see how the race goes feel free follow George’s Instagram or running page on Facebook

https://www.facebook.com/StilwellGeorge

https://www.instagram.com/george.stilwell/

To check out the Williams Syndrome Wednesday post, see the links below

https://www.instagram.com/williamssyndromenz/

https://www.facebook.com/WilliamsSyndromeNZ

Contact details for George

Email: g.stilwell@hotmail.com Ph: 0277473893 Insta @george.stilwell