The recent increase in spam volumes has led ITS to investigate additional options of filtering/blacklisting inbound emails, and today we have added an extra layer of filtering via an external company.
You may be interested to know that the University receives approximately 150000 email messages a day. Of these, our previous setup blocked approximately 75000 spam messages (via an external company), with another approximately 25000 messages then blocked by our internal PreciseMail spam filter.
If you know of an email that you should have received that has been blocked, please log a request via the Self Service Portal and include the email address of the sender.
IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Phone: 03 364 2060 or Extn 6060 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.