Tag Archives: Emergency

Do you know what to do in an emergency?

As an emergency event has the potential to seriously affect the University, we aim to be as prepared as possible for all eventualities.

The University’s Emergency Management team is responsible for the creation and distribution of an Emergency Procedures flip chart, which you’ll find across all UC departments, service units and colleges, outlining what to do in various types of emergencies.

This is not a definitive list, but the chart is updated as and when required.

Emergency procedures flip chart

Following the events of March 15 for example, a new page was created to clarify the University’s ‘Lockdown’ procedure.

The three main priorities of a lockdown at UC are:

  1. Get notified
    • UC’s UCGo mobile app will send emergency push notifications letting you know what’s happened, and what to do next. Download it now>
    • Help Point towers across campus will be activated and instruct you where to go
  2. Get to a safe location
    • Remain inside and move to your building’s designated safe spot.

Security will be in touch with building occupants over the coming weeks to confirm the location of designated safe spots.

  • If you’re outside at the time, proceed to the nearest building and head to its designated safe spot
  1. Wait for more information
    • UC’s Emergency Personnel and Communications team will keep you up to date.

In the event of any lockdown situation, students will be instructed to follow staff.

For more information on the updated flip chart, which is being distributed across campus now,  click here or contact the Emergency Management team.

Making An Emergency Call On-Campus Using Your Mobile Phone

In 2015 I did a tip on who to call in an emergency situation on campus. Answer: call security on 6111.

What about an emergency call on-campus using your mobile phone?

If you are faced with an emergency on-campus and are using your mobile phone to call for help, call 0800 823 637. This is the emergency Security number. Program this into your phone now.

Why call the emergency Security number and not 111?

Emergency Services can easily have trouble finding you on the campus.
Security will:
– Ask you for relevant details, such as your name, your contact number, nature of your emergency, incident location, etc.
– Call emergency services (if required)
– Attend the site with an Artificial External Defibrillator (AED) (if required) – all security staff are trained first responders
– Bring Health Centre Staff to the site (if required)
– Meet the emergency services at a designated place on campus and escort them to the scene of the incident.

If you are NOT on-campus and need to make an emergency call, call 111. You can call 111 on a mobile phone even if the phone is out of credit. See the Emergency services website for information on calling emergency services in New Zealand.

For more great time-saving tips, look up our Archive of Tech Tips or look through the the Technology Information for Staff website.

Was this tip helpful to you? Anything else you want to know? Please leave a comment below.

You’ll find more learning at Learning and Development.

Support for those affected by Port Hills fires

A number of university staff families have been evacuated or self-evacuated and this is a difficult time for the individuals and families affected and for our city.

Any staff needing support should speak to their manager.  If you have been evacuated and have nowhere to go, there are a number of short term places available in Campus Living Villages.  Should you wish to discuss this, please contact Abi Spencer on 027 839 6309.

UC is communicating with students, parents and agents to provide information and reassurance to the extent we can.

Staff receiving questions from students can tell them:

“While the University is operating as normal, support is available to any student who has been personally affected.  If you’re already on campus, please contact Student Care on Level 2 of the Central Library in the Puaka-James Hight Building. Alternatively, you can telephone 03 369 3388 or email studentcare@canterbury.ac.nz with any concerns.

Other support is available from:

“Even if you don’t require support, please keep in touch with your parents, friends and family so they can be assured you are safe.”

UC will keep staff and students informed by email, and if necessary, by Twitter (@UCNZ) and the University of Canterbury Facebook page. While these social media channels are open and viewable by searching from any internet device, you can follow UC on both Twitter and Facebook to ensure you receive messages from the University as quickly as possible.

City Council updates are available at https://ccc.govt.nz/the-council/newsline/show/1406. Local radio and websites such as www.stuff.co.nz are also good sources for the latest information about the fire.

Communications following a significant incident

The 14 November North Canterbury earthquake has prompted a change to the way UC will communicate to staff, students and key stakeholders in the event of a major incident that may affect campus.

In the event of an incident, staff who are off campus should assume campus remains open unless they are told otherwise, or it is obvious from other sources such as media or Civil Defence that it will not be. If campus is open but staff are unable to get here, they need only let their manager know.

Following an earthquake of 5.5 or greater within 50 kilometres of Christchurch, UC buildings will typically be inspected. We may also do so for less severe events closer to Christchurch.

UC will endeavour to contact staff as soon as possible after an event, and after the outcome of any inspections are known. UC will endeavour to communicate by 6pm at the latest for events during the day, and by 7am for significant events occurring overnight. Staff starting work on campus very early in the morning should contact the UC Security office for an update prior to starting work.

UC will communicate to staff and students and key stakeholders by email. It will also post on the UC Facebook page and on Twitter. This is intended to compensate for  loss of internet access through powercuts or evacuation, by providing information searchable from a mobile device. Both UC’s Facebook page and Twitter accounts are public accounts not requiring membership to access. Searching for University of Canterbury in a search engine will locate the UC Facebook page. Likewise, searching @UCNZ will locate UC’s Twitter feed. (Scroll down to see visual instructions below on how to do this.)

UC will no longer post on the UC website as a matter of course, but may still do so if the event is significant and affects campus, or the Emergency Operations Centre is activated. Any website post is likely to be a delayed, more considered response for interested parties beyond the campus.

The Communications and Engagement team continues to investigate options for texting staff and students updates following a significant event. For an organisation the size of UC, this is not as simple as one might assume. This option, should it eventuate, will at best be an opt-in service requiring staff and students to keep their details updated in order to receive updates.

To view the images below at a large size hold down the Ctrl key and press the ‘+’ key. 

Step 1 Twitter Facebook


Step 2 Twitter FacebookStep 3 Twitter FacebookAs a final step, if you choose the ‘Join’ option on Twitter or ‘Like’ the Facebook page, then you will be alerted to new posts and won’t have to go looking for them.



Heart attack! Where you can find AEDs on campus.

If you encounter someone having a heart attack, you could save their life if you act quickly.

What is an AED?

An AED is a portable device that checks the heart rhythm and can send an electric shock to the heart to try and restore a normal rhythm.

AEDs are used to treat sudden cardiac arrest, commonly referred to as a heart attack (source).

You don’t need training to use an AED – the unit tells you what to do.

Where can I find an AED on Campus?

Use the Campus Maps page on the UC Website to find the locations of AEDs on campus.

  1. Type AED into the Search box at the top left.
  2. Press Enter.
    – Exclamation marks appear on the map, indicating the location of each AED on the Campus.
  3. Click an exclamation mark to view an AED’s precise location.
Locations of AEDs on campus can be found using the map on UC's website.
Locations of AEDs on campus can be found using the map on UC’s website.

Why would I need an AED?

  • Each year more than 1,000 New Zealanders will suffer a cardiac arrest outside of hospital.
  • Use of an AED can increase the chance of survival by up to 40% (source).

If you’d like instruction on  First Aid, courses are run by Health & Safety, accessible through their schedule of courses.

More Health & Safety links are available here.