Tag Archives: enrolment

International Enrolment in Person sessions begin Thursday 7 February

We’re welcoming all new and returning international students to campus this week, with International Enrolment in Person sessions running from Thursday 7 – Friday 15 February.

Following a successful pilot led by our Student First Programme in 2018, international students now have the ability to choose from a selection of dates and times for their enrolment in person session.

Bookings have been available since early December 2018, allowing our international students the convenience in knowing they can simply turn up at the date and time of their choosing.

Staff from all around the University have volunteered to help welcome our new students to campus.

In each enrolment session, staff will take a copies of the student’s passport and visa, check their visa application (if required) and check their insurance details.

While waiting for their documentation to be processed, our new-to-UC students will attend a 45 minute information session where they will be taken on a tour through the Undercroft and Library, while also allowing them to connect with other students.

If you see our international students out and about over the coming weeks, please stop and say hello!

For more on International Enrolment in Person, click here>

Enrolment fee changes for 2019

Effective January 1, 2019 the University of Canterbury | Te Whare Wānanga o Waitaha (UC) Administration Fee, together with the Prompt Payment Discount, will be removed from UC’s Enrolment Offer.

A Late Enrolment Fee ($125) will now be invoiced to students who do not accept their Enrolment Offer and pay their fees by the start date of their programme.

For more information on enrolment at UC, follow this link>

Student First Programme and Contact Centre working together for better staff and student experience

The Student First Programme and Contact Centre teams have worked closely this year as part of the continued enhancements to our myUC online enrolment system.

The Contact Centre receives up to 6150 contacts per month by phone, email and web chat, rising to up to 15400 over the enrolment period from November to March. On average, questions about the enrolment process make up about 45% of queries.

Since the Contact Centre is usually the first point for contact for prospective students wanting more information about enrolling or help with their application, it’s been vital to ensure the team has the latest information on hand for a positive customer experience.

With the enhancements to myUC there are increased self-service options for students, and the application and enrolment process is much faster and more user-friendly.

This has meant a significant decrease in calls to the Contact Centre asking for help with enrolment or problems with the system – calls about help with enrolment are down 20% compared to the same period last year, even though the total number of applications is higher.

“The Student First Programme is great for us…it’s made our lives easier and simpler. We look forward to every release – we don’t know how we got through without the ourUC staff portal!” – Acting Contact Centre Team Leader, Jane Pearce

With less time taken up on basic queries or system issues, the Contact Centre team have more time to spend on high value tasks and assisting customers with more complex enquiries. Student First Programme team members have supported them with training and by sitting with the team to understand their needs. This means releases have gone smoothly and the team can focus on what they do best, providing excellent customer service.

The latest exciting development is the ourUC staff portal, which allows UC staff to apply on behalf of a student and perform admin tasks in myUC. The Contact Centre were the first to get access to this new feature, which has made an enormous difference to their work and ability to efficiently help students. Their feedback will help inform future developments.

If you’d like to know more, contact the Student First Programme anytime. We are always happy to provide demos or training for your team so we can help you get the maximum benefit from the new tools we’re developing.

Final Student First Programme release for 2018

The final Student First Programme Release for 2018 took place on Tuesday 27 November.

Below you’ll find a brief outline of what was included in the release. 

  1. Course Selector for returning students: Returning students now have access to the new Course Selector, and can complete their enrolment in myUC, rather than the UC Student Web.
    Their enrolment process is now run entirely in the new system, contributing to a smoother and faster experience. Click here to see student feedback on the new enrolment process.
  2. Manage My Study: Gives students an overview of their current enrolment and future year applications, including qualification, subjects and courses.
    Students can also see their qualifications for historic years and manage each application individually, e.g. accepting an offer for one year and withdrawing their enrolment for another.
  3. Withdraw Application: Allows an applicant to withdraw their enrolment/ATE in myUC before their Offer of Place/Enrolment Offer is available.
  4. ourUC (Staff Portal): Contact Centre staff can use the enrolment portal to support students with their UC application, helping them to progress smoothly through the process.
  5. connectUC (Agent Portal): Agents can easily create and submit applications to UC on behalf of international students, so they have the best possible chance of getting an Offer of Place for their international applicants.
  6. Agent to Student Handover: International applicants who have applied through an agent can take over their application process quickly and easily, so that they can accept their Offer of Place and get ready to arrive at UC.
  7. International Offer of Place Proforma Invoice Enhancements: Clearer and simplified content on costs, which are itemised and totalled, contributing to a better International enrolment experience as students will be aware of what payment is required.

If you have any questions or feedback, please contact the team at studentfirstprogramme@canterbury.ac.nz.

New enrolment experience gets thumbs up

Student feedback on new Course Selector

The Student First Programme is helping prepare UC for the future, and putting students at the heart of our business. It’s focused on transforming the student administration experience so that UC can continue to deliver world-class education.

In 2018 one of our key focus areas has been improving the online enrolment process so that it’s faster, simpler and more certain. Recently we released a new Course Selector tool to help do just that. We asked some students what they thought of it, and you can see their reactions in this video with a comparison to the old UC Student Web experience.

The new Course Selector in myUC will be available for returning students from 27 November 2018, in time for the release of exam results. This means that all students can now complete their enrolment using the new system.

We’re actively seeking more student feedback on the new enrolment experience from students, and we encourage you to pass on any feedback to us at studentfirstfeedback@canterbury.ac.nz.

Celebrating success

Recently the Student First Programme team held a morning tea to celebrate the successful launch of the Course Selector and acknowledge the input of the staff who have made it possible. This has included extensive work on the Academic Regulations and input from subject matter experts across the University.

Deputy Vice-Chancellor | Tumu Tuarua, Professor Ian Wright and Assistant Vice-Chancellor | Amokapua Akoranga, Professor Catherine Moran both spoke how the new enrolment experience has benefited UC students and staff, and acknowledged the hard work that UC staff and the Student First Programme team have put in to make this possible.

The improved enrolment experience is reflected in the positive trends and year-on-year growth in Applications to Enrol so far for 2019 enrolment. Students are moving through the process quickly and smoothly, with minimal issues. We’re looking forward to seeing this continue over the next few weeks as we progress through the enrolment period.

Thank you again to everyone who has supported this important work. We welcome your feedback – contact us anytime at studentfirstprogramme@canterbury.ac.nz