Tag Archives: Intelligent Automation

Intelligent Automation empowering University staff

For the past seven months, the University of Canterbury (UC) has been undergoing an extensive Intelligent Automation programme that has seen 11 process improvements through building software robots that complete manual, repetitive, high volume tasks. UC has been building an internal team to identify and improve business processes from various departments including Finance, HR, Student Services and Academic Colleges.

UC’s approach to intelligent automation has been exemplary, PwC Director Matthew Whitaker says. “The culture UC has grown to support this programme has led to innovative uses of automation from a technology solution application perspective but more importantly UC has cultivated the human led thinking to drive the opportunity identification and solutioning that is not constrained by a single technology to achieve the outcome.”

The programme is part of achieving a key theme in UC’s 10 year strategy, organisational efficacy. By building robots to complete the manual, repetitive tasks, it empowers staff to complete more value-added work. Already approximately 7,000 hours are to be saved per annum through automation and process improvement.  

UC CFO Keith Longden is impressed with the programme and believes the programme will bring a wide range of benefits to the university.

“There’s been a realisation on how beneficial RPA can be, and how it can apply to part of a process and not the whole process. Because of the success, it’s made it easier to open doors in other areas of the university. Teams have seen that their own process has been looked at by the university, so they’ve felt more valued.”

The robot squad so far:

  • BUCK: Validates differences in pay for staff
  • Reubot: Reconciling the daily bank statement
  • Manwell: Registers students to the recreation centre
  • Murray: Transfers data from various systems into Dynamics 365 (CRM Tool)
  • RoboMatt: Calculating and processing agent commission payments
  • HireMe: Onboards new staff administration through Peoplesoft
  • PayMe: Invigilator timesheets entry
  • AutoBnB: Processes applications for student accommodation to send to students’ hall of first preference
  • Unicorn: Contract Management

More information on each process completed so far can be found on the UC Intranet https://intranet.canterbury.ac.nz/rpa/

If you know of any processes you think would be great to automate, please get in touch with the automation team at: IntelligentAutomation@canterbury.ac.nz

Robotics Process Automation – Brown Bag lunch

When: 12pm –  1pm Wednesday 25th March 2020

Where: Puaka James Hight 210

UC is currently running a programme to assess and implement intelligent automation opportunities across the university and form a Centre of Excellence in process automation. The aim of this programme is to utilise intelligent automation to provide improved service to students, clients, suppliers and staff and provide staff with more time to complete unfinished tasks, solve complex problems, and perform additional tasks.  UC currently has nine automated processes live and running, with a further two in development.

 

We would like any interested staff to attend this session over lunch where we will cover the following topics:

  • What is Intelligent Automation, and where does Robotic Process Automation (“RPA”) sit on the spectrum between rules-based and adaptive thinking.
  • What is UC currently doing in Robotic Process Automation, including case studies and end-user experiences?
  • Could RPA be a potential solution for a current pain point you experience that is effecting your ability to complete your required tasks, or provide the required level of service to UC’s students, clients and staff?
  • What are the required skillsets for working with intelligent automation, and how can I  upskill myself?

 

If you have any questions, please get in touch with the team at intelligentautomation@canterbury.ac.nz.

We will be running similar sessions in the near future for those who are unable to make the this session.

Intelligent Automation: RPA Brown Bag Lunch

UC has started a programme of work to assess and implement intelligent automation opportunities across the university and form a Centre of Excellence in process automation.

The aim of this programme is to utilise intelligent automation to provide improved service to students, clients, suppliers and staff and provide staff with more time to complete unfinished tasks, solve complex problems, and perform additional tasks.  UC has now completed development of five automated processes, with a further two in development.

What: 3rd RPA Brown Bag Lunch
When: 12pm – 1pm Tuesday 8 October 2019
Where: Puaka James Hight 210

The aim of this session is to cover the following four topics:

  • What is Intelligent Automation, and where does Robotic Process Automation (“RPA”) sit on the spectrum between rules-based and adaptive thinking.
  • What is UC currently doing in Robotic Process Automation, including case studies and end-user experiences.
  • Could RPA be a potential solution for a current pain point you experience that is effecting your ability to complete your required tasks, or provide the required level of service to UC’s students, clients and staff.
  • What are the required skillsets for working with intelligent automation, and how can I upskill myself.

So bring along your lunch and have a chat.  If you have any questions, please get in touch with the team at intelligentautomation@canterbury.ac.nz. 

Intelligent Automation: 1st RPA Brown Bag Lunch, 12pm –  1pm Wednesday 11th September 2019 at Puaka James Hight 210

UC has started a programme of work to assess and implement intelligent automation opportunities across the university and form a Centre of Excellence in process automation. The aim of this programme is to utilise intelligent automation to provide improved service to students, clients, suppliers and staff and provide staff with more time to complete unfinished tasks, solve complex problems, and perform additional tasks.  UC currently has two automated processes live and running, with a further three in development.

The aim of this session is to cover the following four topics:

  • What is Intelligent Automation, and where does Robotic Process Automation (“RPA”) sit on the spectrum between rules-based and adaptive thinking.
  • What is UC currently doing in Robotic Process Automation, including case studies and end-user experiences.
  • Could RPA be a potential solution for a current pain point you experience that is effecting your ability to complete your required tasks, or provide the required level of service to UC’s students, clients and staff.
  • What are the required skillsets for working with intelligent automation, and how can I  upskill myself.

If you have any questions, please get in touch with the team at intelligentautomation@canterbury.ac.nz.

We will re-run a similar session 12pm – 1pm  on Friday 27 September at Puaka James Hight 210 for those who are unable to make the first session.

Intelligent Automation: Call for Potential Processes

UC has begun a programme of work to access and implement intelligent automation opportunities across the University.

The aim of this programme is to utilise intelligent automation to provide improved service to students, clients, suppliers and staff and provide staff with more time to complete unfinished tasks, solve complex problems, and perform additional tasks.

The programme is following on from the bank statement coding and reconciliation process that was developed as a proof of concept in January of this year.

The key requirements for automation candidates is to be rules based, have high volume and repetition. If you have a process or part of a process that you think has aspects ready for automation please get in touch with a member of the team at  intelligentautomation@canterbury.ac.nz.

To read a short overview of what RPA is and what makes a good candidate, click here>

Richmond Tait
Business Finance Director