Tag Archives: IT Services

UC People (PeopleSoft) outage – 12 noon – 5pm Tuesday 8 October 2019

The PeopleSoft system (including UC Vacancies and UC Temp Vacancies) will be unavailable from 12pm – 5pm, Tuesday 8 October 2019 for planned system maintenance.

We encourage staff to complete any UCPeople self-service transactions prior to 11am Tuesday 8th October. We apologise for any inconvenience.

If you have any questions about this maintenance, please contact the IT Service Desk 3655000 or 95000

Scheduled Network Maintenance Saturday 31st August

On Saturday 31 August between 7am and 10am we will be performing scheduled maintenance of network infrastructure.

The following buildings and networks may experience a break in service of up to 10 minutes during this outage window:

Halls of Residence
ICT Building
Rehua
Remote offices and field stations
Wireless networks

Subscribe to IT Services Statuspage to be notified about IT service outages and maintenance activities:
https://status.canterbury.ac.nz/

IT Service Desk – reduced counter hours during term break

During the term break, 26 August – 6 September 2019, the IT Service Desk will be operating reduced hours at our counter in the Central Library, Puaka-James Hight building, Level 2. We will be available 10am-3pm Monday to Friday.

Our normal hours of 8am-5pm will still apply to support via phone and the Self Service Portal.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.
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Scheduled Network Maintenance Saturday 24 August

On Saturday 24 August 2019 from 8am IT Services will be perform scheduled maintenance of network infrastructure.

The target timeframe for this maintenance window is approximately 6 hours.

Network services in the following buildings may be temporarily unavailable at times during these scheduled works:

Meremere – Levels 4 & 5

Psychology Staff

Psychology/Sociology

Music

Subscribe to IT Services Statuspage to be notified about IT service outages and maintenance activities:

https://status.canterbury.ac.nz/

 

IT Services are proud to announce the launch of Statuspage on our new IT Services website!

We’ve revamped our IT Services website, and we’ve introduced Statuspage to keep you notified about IT service outages and maintenance activities.

Some of the Statuspage features:

  • Subscribe via email and/or cellphone – either to all system updates, or to only major outages as they occur
  • Visual status indicators available on the new IT Services webpage – easily see when all systems are “green” (or other – see image in email)
  • Advance notice of scheduled maintenance activities and changes
  • History and details of previous outages and maintenance activities

Check out the new IT Service website here, and click on the Status indicator to view the latest updates & subscribe!