Tag Archives: IT

IT Services are Moving

IT Services are moving from their temporary location in the ICT Building on the Ilam Campus, over to a new permanent home in Wheki on the Dovedale Campus.

IT Services will be moving from November 11 through to November 29.

The Service Desk will remain in operation during this period.

 

What is changing for Department/School Administrators? – IAM Project Update

What is changing for Department/School Administrators, Notification Recipients, and Access Arrangers?

IAM Project
IAM Project

The Identity & Access Management Programme (IAM Programme) is replacing the aging and unsupported back end solution of the current IDMS system with the aim to modernise and future proof the IAM solution within UC.

Visit the IAM Project Intranet site (staff access only) to see what is changing for each group.

By the end of this year a new IAM platform will be implemented, replacing the current solution.

The following changes will be made due to the implementation of the new platform, that will impact Department/School Administrators, Notification Recipients (previously known as IdMS Recipients), and Access Arrangers?

Password
  • Notification recipients will no longer receive initial passwords for new staff and visitors. The password will be directly sent to new staff/visitors nominated email address. If no email address is available the information if flagged with the IT Service Desk. Note: The email confirmation to notification recipients with user code and list of default resources will remain.
  • A new password tool will be implemented (one password tool for everyone where to change your password). Note: Jade SMS and Oracle Financials are not affected at this stage.
Visitors
  • A new Visitor Database (behind the scenes) will be implemented.
  • New visitor records will no longer be entered into UCPeople/PeopleSoft.
  • The Service Request for Visitors (SharePoint form) (UC staff access only) will be integrated to the new visitor database.
  • Visitor Process ownership will change from HR to ITS.
  • Visitors will no longer automatically receive Skype for Business and a Skype for Business phone number. If one is required, it can be requested via Assyst/IT Service Desk.
Provisioning & De-provisioning
  • Automatic provisioning of automatically assigned resources (for new staff, students and visitors).
  • IT account will be disabled midnight of last day of employment/visit.
  • UC Data will be removed – + 30 days after contract/visit end date, + 90 days for students.
  • Identity will be kept for life.
  • New Assyst tile for requesting additional access to resources (e.g. all Staff Mailing Distribution List, additional Network /Drive access etc.).
Other
  • Multi-Factor Authentication (MFA) capability will be enabled.
  • Single sign on capability for multiple IT applications will be enabled.

If you have any questions regarding the IAM Programme, please do not hesitate to email us at identityproject@canterbury.ac.nz.

Ngā mihi nui

The IAM Project Team


See previous IAM related communication:

Identity and Access Management Project

A new back-end solution is coming soon!

IAM Project
IAM Project

The Identity & Access Management Programme (IAM Programme) is replacing the aging and unsupported back end solution of the current IDMS system with the aim to modernise and future proof the IAM solution within UC.

For further details about the project refer to the IAM Project Intranet site (staff access only) or contact the project team directly.

Some examples where the new solution will make a difference:

New IT Systems will be easier be integrated.

Provisioning of standard/default access for staff, students and visitors will be faster.

Re-setting your password will be easier and quicker.

The project is currently finalising the development of the platform for the new IAM solution (‘the plumbing in the background’).

The initial platform capability will be in place by the end of October 19.

We are anticipating minimal disruption and impact on staff,  students and visitors across UC.

Further details of what is coming and what this means for staff, students and visitors will be shortly communicated via:

Ngā mihi nui

The IAM Project Team

 


See previous IAM related communications:

IT Service Desk – reduced counter hours during term break

During the term break, 26 August – 6 September 2019, the IT Service Desk will be operating reduced hours at our counter in the Central Library, Puaka-James Hight building, Level 2. We will be available 10am-3pm Monday to Friday.

Our normal hours of 8am-5pm will still apply to support via phone and the Self Service Portal.

———————————————————————–
IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.
———————————————————————–

Scheduled Network Maintenance Saturday 29 June

On Saturday 29 June 2019 from 9am we will be performing scheduled maintenance of network infrastructure.

The target time-frame for this maintenance window is approximately 6 hours.
Network services in the following buildings may be temporarily unavailable at times during these scheduled works:
Meremere
Elsie Locke
Karl Popper
Psychology Staff
Psychology/Sociology
Geography Staff
Music