Tag Archives: IT

Identity and Access Management Project

A new back-end solution is coming soon!

IAM Project
IAM Project

The Identity & Access Management Programme (IAM Programme) is replacing the aging and unsupported back end solution of the current IDMS system with the aim to modernise and future proof the IAM solution within UC.

For further details about the project refer to the IAM Project Intranet site (staff access only) or contact the project team directly.

Some examples where the new solution will make a difference:

New IT Systems will be easier be integrated.

Provisioning of standard/default access for staff, students and visitors will be faster.

Re-setting your password will be easier and quicker.

The project is currently finalising the development of the platform for the new IAM solution (‘the plumbing in the background’).

The initial platform capability will be in place by the end of October 19.

We are anticipating minimal disruption and impact on staff,  students and visitors across UC.

Further details of what is coming and what this means for staff, students and visitors will be shortly communicated via:

Ngā mihi nui

The IAM Project Team


See previous IAM related communications:

IT Service Desk – reduced counter hours during term break

During the term break, 26 August – 6 September 2019, the IT Service Desk will be operating reduced hours at our counter in the Central Library, Puaka-James Hight building, Level 2. We will be available 10am-3pm Monday to Friday.

Our normal hours of 8am-5pm will still apply to support via phone and the Self Service Portal.

IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.

Scheduled Network Maintenance Saturday 29 June

On Saturday 29 June 2019 from 9am we will be performing scheduled maintenance of network infrastructure.

The target time-frame for this maintenance window is approximately 6 hours.
Network services in the following buildings may be temporarily unavailable at times during these scheduled works:
Elsie Locke
Karl Popper
Psychology Staff
Geography Staff

Current email issue

Some staff across the University may have experienced emails ‘bouncing-back’ from various accounts, and not getting through to the intended recipient.

It appears several UC accounts have been compromised and have been used to spam other computers around the world (accounts are often compromised as a result of phishing campaigns).

Brand protection and compliance services providers (used to protect email services) have seen this spamming activity being generated from the UC domain name and are now blocking our domain name.

The compromised accounts have now been repaired and restored, however it is likely to take a further 48 hours to cycle off the lists that are currently blocking the UC domain name.

For further information contact the IT Service Desk on 0508 UC IT HELP (0508 824 843) or on 03 369 5000.

Or log a ticket on the IT Self Service portal: https://assist.canterbury.ac.nz/selfservice/