Some staff across the University may have experienced emails ‘bouncing-back’ from various accounts, and not getting through to the intended recipient.
It appears several UC accounts have been compromised and have been used to spam other computers around the world (accounts are often compromised as a result of phishing campaigns).
Brand protection and compliance services providers (used to protect email services) have seen this spamming activity being generated from the UC domain name and are now blocking our domain name.
The compromised accounts have now been repaired and restored, however it is likely to take a further 48 hours to cycle off the lists that are currently blocking the UC domain name.
For further information contact the IT Service Desk on 0508 UC IT HELP (0508 824 843) or on 03 369 5000.
Or log a ticket on the IT Self Service portal: https://assist.canterbury.ac.nz/selfservice/
At 5pm tomorrow (Friday 21 September), the monthly critical updates will be released to all Windows 7 and 10 SOE computers.
In order to ensure Windows computers patch smoothly, staff are recommended to start installing updates, and log out of their computers when they finish work for the week.
If not already installed, the installation will be enforced at 11:55pm that night.
If a computer is off or in sleep mode overnight Friday, the updates will install the next time the computer is powered on.
A restart will be enforced during the update process.
If you have questions about the monthly updates please go to https://assist.canterbury.ac.nz/.
The UCPeople (PeopleSoft) system will be unavailable from 9:15am, Thursday 15 March for system maintenance.
We encourage staff to complete any UCPeople self-service transactions prior to 5pm today (Wednesday).
We apologise for the short notice and any inconvenience that this may cause. Another email will be sent to confirm once system maintenance is completed and UCPeople (PeopleSoft) is available again.
Thanks to everyone who submitted their search issues over the past few weeks, it has helped us to get a better understanding of what some of the main causes and frustrations are around the website search.
One of the leading points of frustration has been the difference between the internet and intranet. More specifically, staff members expecting to see ‘staff only’ content being returned in our public search environment.
Some of these include:
- Accessing work PCs remotely
- Committee meeting minutes
- Web and video conferencing facilities
- HR and finance related content
For all staff-related material, your first option should be the intranet: https://intranet.canterbury.ac.nz/.
Here you will find information for academic staff, general staff and new staff alike. It also has a built-in search tool, found in the top right-hand corner to help you find what you are looking for.
If you notice anything missing, incorrect or out of date, each college department and service area has web administrators who should have the necessary access and ability to update the content for you. If that person does not exist, simply email firstname.lastname@example.org and we can help make the necessary changes and give access to a designated person within in your area to help keep the content up to date going forward.
We are also in the early stages of a re-skinning the intranet to make it a bit easier to use and nicer to look at. We will be reaching out to a number of areas and staff members who regularly use the Intranet to gather feedback and suggestions about how we could improve things.
On a side note, we are continuing to work very closely with ITS and the third-party website search provider to make improvements to our public website search. We are also exploring a number of different avenues to see if any will return better results for our users and hope to implement further improvements in the coming weeks.
If you continue to experience any issues, or get search results that are not quite right, please let us know here http://www.canterbury.ac.nz/web/search/ and we’ll do our best to remedy it.
Over the past few months the website search has not been performing to an acceptable level.
Both the web team and IT have been working closely with the third party search provider to remedy this and a lot of improvements have been made to date. However, if you continue to experience search related issues please submit them via the form located here: http://www.canterbury.ac.nz/web/search/
How you can help
Your submissions will help both the web team and IT to continue to map the issue as we liaise with the search provider. Each submission will be reviewed individually and fixed where possible.
Both teams will continue to work very closely with the third party provider to keep enhancing the search functionality to provide you with a better experience.