Thanks to everyone who submitted their search issues over the past few weeks, it has helped us to get a better understanding of what some of the main causes and frustrations are around the website search.
One of the leading points of frustration has been the difference between the internet and intranet. More specifically, staff members expecting to see ‘staff only’ content being returned in our public search environment.
Some of these include:
- Accessing work PCs remotely
- Committee meeting minutes
- Web and video conferencing facilities
- HR and finance related content
For all staff-related material, your first option should be the intranet: https://intranet.canterbury.ac.nz/.
Here you will find information for academic staff, general staff and new staff alike. It also has a built-in search tool, found in the top right-hand corner to help you find what you are looking for.
If you notice anything missing, incorrect or out of date, each college department and service area has web administrators who should have the necessary access and ability to update the content for you. If that person does not exist, simply email email@example.com and we can help make the necessary changes and give access to a designated person within in your area to help keep the content up to date going forward.
We are also in the early stages of a re-skinning the intranet to make it a bit easier to use and nicer to look at. We will be reaching out to a number of areas and staff members who regularly use the Intranet to gather feedback and suggestions about how we could improve things.
On a side note, we are continuing to work very closely with ITS and the third-party website search provider to make improvements to our public website search. We are also exploring a number of different avenues to see if any will return better results for our users and hope to implement further improvements in the coming weeks.
If you continue to experience any issues, or get search results that are not quite right, please let us know here http://www.canterbury.ac.nz/web/search/ and we’ll do our best to remedy it.
Over the past few months the website search has not been performing to an acceptable level.
Both the web team and IT have been working closely with the third party search provider to remedy this and a lot of improvements have been made to date. However, if you continue to experience search related issues please submit them via the form located here: http://www.canterbury.ac.nz/web/search/
How you can help
Your submissions will help both the web team and IT to continue to map the issue as we liaise with the search provider. Each submission will be reviewed individually and fixed where possible.
Both teams will continue to work very closely with the third party provider to keep enhancing the search functionality to provide you with a better experience.
From 5.15pm Friday 10 November till 5pm Sunday 12 November, ITS will be performing system maintenance and applying upgrades to the Self Service Portal software. Over the weekend there will be periods of outages and slow performance whilst this maintenance is being performed.
We apologise for any inconvenience these outages may cause.
Learning Resources’ longest serving Network Technician Peter Cook is retiring after 22 years on the job. Chances are Peter patched your computer to the network at some time – possibly several times.
Peter started work at UC on 30 May 1996.
Many of you will remember Peter for his participation in various multi-disciplinary athletic endeavours, which included road running, cross-country, back-country, cycling, swimming and kayaking.
More recently Peter and his wife Gaylene purchased a lifestyle block in North Canterbury where they now live and will no doubt keep Peter occupied in his retirement.
Peter will be farewelled at a morning tea on his last day on 11 August. His Learning Resources’ colleagues wish Peter and Gaylene all the best for the future and would like to thank Peter for all the work he has done to keep our network connected.
IT Services rolled out Follow You printing to student-facing areas last year. The staff from Ricoh and IT Services are currently working on a replacement plan to add Follow You capability to all current Card Scan Printers (also known as Multi-Functional Devices – MFDs). Please note that departments will no longer need to create a Purchase Order for moving printers or Card Scan Printers, as this is now covered by ITS.
We have now updated the forms in our Self Service portal under the selection Print & Copy Services are:
Updated forms are:
- Additional Print Service Request
- Move printer/Card Scan Printers within a building
- Print services no longer required
New forms are:
- Printing Services Feedback
- Problem with Printer / Card Scan Printers
- Doctoral Printing Allowance
Removed forms are:
Information Technology Services