Tag Archives: IT

UC Website Search

Information Technology Services (ITS) and the Web Team have replaced the UC website search with a new solution  called  Mind breeze. We are continuously working towards enhancing the search tool based on feedback as well improving the metadata on our current content pages.

If you have any feedback on improvements on the new search appliance, please log a request via https://assist.canterbury.ac.nz

Clive Keylard
Information Technology Services

New UC Event/Incident Reporting System

Goodbye paper pushing – Hello easy on-line reporting!

If you are unfortunate enough to suffer an Accident/Incident/Near Miss or Discomfort Pain and Injury (DPI) during your workday, you need to report it to your Health and Safety Team.

This can now be done at the click of a button

If you have any questions about this new initiative please contact us. We would also love to hear your feedback.

Stay safe!

Health & Safety Team
Phone: 93636

PeopleSoft Outage: 14 & 15 March

The PeopleSoft Payroll and HR system will be unavailable from 12noon on Tuesday 14 March until 8.30am on Wednesday 15 March due to planned system maintenance.

We encourage staff to complete any urgent PeopleSoft self-service transactions prior to the outage, and apologise for any inconvenience that this may cause.

If you have any questions about this maintenance, or problems once the system is restored, please contact the IT Service Desk.
IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/selfservice/
Phone: 03 364 2060 or Extn 6060

Echo360 Project: Lecture capture

Echo360, the current lecture capture solution used to record lectures and provide access to video content, will no longer be supported after 2017. A project to replace Echo360 has been approved.

We have chosen to move to Echo360 Active Learning Platform (ALP), the new product from our current vendor. This option will require the least change for users. ALP is a cloud based service that has the advantage of removing the current performance issues with local storage and playback of video files. We anticipate that there will be an impact on internet traffic, but are confident that the network infrastructure will be able to provide a quality service. ALP will be fully integrated with Learn and Syllabus +.

We will be expanding the number of lecture theatres equipped with lecture capture hardware as part of the project, due to growing demand.

The new system will be in place for start of 2018 and we will be running a small pilot later in 2017.

If you have any questions or concerns please contact the e-Learning Support, Audio Visual Services or IT Project Manager, Emma de Lacey.

IT Recycling announcement for 2016

The IT Recycling Service will again be on hiatus from the end of November 2016 until the beginning of February 2017.

This is due to resourcing issues for the affected areas of Learning Resources over the Christmas/New Year period.

IT Recycling requests can still be logged via the Self Service Portal where they will be held pending resumption of the service.

Please ensure that any items for which a request has been logged are stored in a safe & secure manner until LRTS is able to arrange for them to be processed.