Tag Archives: ITS Notices

UC People (PeopleSoft) outage – 12 noon – 5pm Tuesday 8 October 2019

The PeopleSoft system (including UC Vacancies and UC Temp Vacancies) will be unavailable from 12pm – 5pm, Tuesday 8 October 2019 for planned system maintenance.

We encourage staff to complete any UCPeople self-service transactions prior to 11am Tuesday 8th October. We apologise for any inconvenience.

If you have any questions about this maintenance, please contact the IT Service Desk 3655000 or 95000

UC People (PeopleSoft) Outage 8 October

The PeopleSoft system, including UC Vacancies and UC Temp Vacancies, will be unavailable from Tuesday 8 October, 12noon – 5pm, for planned system maintenance.

We encourage staff to complete any urgent PeopleSoft self-service transactions before the outage and log out of PeopleSoft. We apologise for any inconvenience.

If you have any questions about this maintenance, please contact the IT Service Desk.

Introducing the new Digital Payment Solutions Project

Financial Services and ITS are excited to announce the launch of the new Digital Payments Solutions Project!

Between October 2019 and June 2020, UC will be replacing some of the legacy systems currently used for processing payments at the University. The key objectives of the project are to:

  • Increase the security of the systems processing payments, in line with the Payment Card Industry Data Security Standard (PCI-DSS);
  • Improve user experience – This will be through the implementation of modern solutions, with additional functionality (i.e. reporting) and user friendly interfaces;
  • Improve organisational and administrative processes – Mainly through the elimination of manual processes and double entries, streamlined financial reconciliations, standardisation of processes for selling products / services across UC, and clear delineation of responsibilities for the set up and management of products / services sold by the University; and
  • Reduce technical debt – Through the implementation of modern commercial off the shelf solutions which will greatly eliminate interface issues, provide product management capability, and allow for future improvements as these are required.

This project is shortly commencing the execution phase, with initial changes being rolled out from November 2019.

Whilst the Digital Payments Solutions Project will be improving a number of processes, broadly speaking it has the following four work streams:

Once fully implemented these upgrades will have minimal impact on the daily life of students and most staff, however in order to have a successful implementation some effort will be required from the appropriate Business Units staff. We will be contacting such staff at least 3 weeks prior to any changes being made, to discuss the changes that will be affecting you such as overall timeline, requirements, training, etc.

If you want to learn more about this exciting project, or simply have a query or two, please see the FAQs by clicking on this link, or email digitalpaymentsproject@canterbury.ac.nz with your questions.

Scheduled Network Maintenance Saturday 31st August

On Saturday 31 August between 7am and 10am we will be performing scheduled maintenance of network infrastructure.

The following buildings and networks may experience a break in service of up to 10 minutes during this outage window:

Halls of Residence
ICT Building
Remote offices and field stations
Wireless networks

Subscribe to IT Services Statuspage to be notified about IT service outages and maintenance activities:

IT Service Desk – reduced counter hours during term break

During the term break, 26 August – 6 September 2019, the IT Service Desk will be operating reduced hours at our counter in the Central Library, Puaka-James Hight building, Level 2. We will be available 10am-3pm Monday to Friday.

Our normal hours of 8am-5pm will still apply to support via phone and the Self Service Portal.

IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.