On Thursday 12 December from 4pm – 8pm, IT Services will be carrying out system maintenance to the Self Service Portal software.
We apologise for any inconvenience this outage may cause.
Subscribe to IT Services Statuspage to be notified about IT service outages and maintenance activities:
We are currently working to replace Internet Enabler, our existing Firewall Authentication Solution. The replacement identified is Checkpoint Identity Agent, which is available with the Checkpoint Firewall. This has solutions for Mac, Linux and Windows environments, meets required security functionality and reporting capabilities, and has auto-authentication using Kerberos credentials.
A testing platform is in the process of being set up and we will notify regarding access as soon it is available.
If you have further questions regarding the replacement of Internet Enabler at UC, please contact Aaron Evers, email@example.com in the first instance.
Subscribe to our Statuspage to be notified about IT service outages and maintenance activities:
IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal: https://assist.canterbury.ac.nz/
Te Ratonga Tautoko Hangarau | IT Services: https://www.canterbury.ac.nz/its/
Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)
All requests logged after hours will be attended to during business hours.
The PeopleSoft system (including UC Vacancies and UC Temp Vacancies) will be unavailable from 12pm – 5pm, Tuesday 8 October 2019 for planned system maintenance.
We encourage staff to complete any UCPeople self-service transactions prior to 11am Tuesday 8th October. We apologise for any inconvenience.
If you have any questions about this maintenance, please contact the IT Service Desk 3655000 or 95000
The PeopleSoft system, including UC Vacancies and UC Temp Vacancies, will be unavailable from Tuesday 8 October, 12noon – 5pm, for planned system maintenance.
We encourage staff to complete any urgent PeopleSoft self-service transactions before the outage and log out of PeopleSoft. We apologise for any inconvenience.
If you have any questions about this maintenance, please contact the IT Service Desk.
Financial Services and ITS are excited to announce the launch of the new Digital Payments Solutions Project!
Between October 2019 and June 2020, UC will be replacing some of the legacy systems currently used for processing payments at the University. The key objectives of the project are to:
- Increase the security of the systems processing payments, in line with the Payment Card Industry Data Security Standard (PCI-DSS);
- Improve user experience – This will be through the implementation of modern solutions, with additional functionality (i.e. reporting) and user friendly interfaces;
- Improve organisational and administrative processes – Mainly through the elimination of manual processes and double entries, streamlined financial reconciliations, standardisation of processes for selling products / services across UC, and clear delineation of responsibilities for the set up and management of products / services sold by the University; and
- Reduce technical debt – Through the implementation of modern commercial off the shelf solutions which will greatly eliminate interface issues, provide product management capability, and allow for future improvements as these are required.
This project is shortly commencing the execution phase, with initial changes being rolled out from November 2019.
Whilst the Digital Payments Solutions Project will be improving a number of processes, broadly speaking it has the following four work streams:
Once fully implemented these upgrades will have minimal impact on the daily life of students and most staff, however in order to have a successful implementation some effort will be required from the appropriate Business Units staff. We will be contacting such staff at least 3 weeks prior to any changes being made, to discuss the changes that will be affecting you such as overall timeline, requirements, training, etc.
If you want to learn more about this exciting project, or simply have a query or two, please see the FAQs by clicking on this link, or email firstname.lastname@example.org with your questions.