Tag Archives: ITS Notices

Changes to Zoom Meetings

On Saturday 4th  July at 5pm Waiting Rooms on Zoom Meetings will be enabled by default.  This is to increase overall security of this function.

The Waiting Room feature will be for external users outside the University of Canterbury.  UC users (staff and students) will be set by default to by-pass the Waiting Room and join the meeting.

 More information and FAQ’s on Waiting Rooms for Zoom can be found here https://support.zoom.us/hc/en-us/articles/360045009111

A basic youtube clip giving an overview on Waiting Rooms – https://www.youtube.com/watch?v=ySas2Rgi6yA

 If anyone requires training or further technical information, please contact IT Service Desk on 0508 824 843 or 03 369 5000 or log a ticket via the Self Service Portal.  Training can be provided individually or to a team.

Important changes to staff email web access

The University’s Email environment which manages all your incoming and outgoing emails is to be upgraded.

In preparation for migrating email accounts to the new email environment, a change is required that will affect the way you log into your webmail @canterbury.ac.nz email account.  This change will take place Friday 10 July 2020.

The following web login screen that you may be familiar with will change from the traditional view:

To the following web login page:

If you access your mail from your Outlook client there will be no visible change

POP/IMAP email clients

Anyone accessing staff email accounts using an alternative email client (POP or IMAP) will need to use secure ports, this should already be on by default for most.  If you are using insecure ports, you will need to reconfigure your email clients, before Friday 10 July.

Instructions for setting up some email clients are available online here.

If you have any issues accessing your email using the web interface, please contact IT Service Desk on 0508 824 843 or 03 369 5000 or log a ticket via the Self Service Portal.

Important changes to Remote Access via go.canterbury.ac.nz

From 27th May, IT Services will be making some changes to Remote Access via go.canterbury.ac.nz which will  improve the user experience when working remotely.

There will be an enhanced layout and readability for users, with Help information linking to video tutorials on the ITS website      

Key improvements for Remote Desktop to Windows:

  • supports connection from Macs (Remote Desktop application must be installed).
  • now has an alternative option for connecting using multiple screens
  • auto-populates the username field
  • does not require installing a client application
  • does not require admin rights when connecting from PCs
  • has less pop up screens requiring input

To ensure a smooth transition, the old method of connecting to Windows computers will be available temporarily under a “Legacy options” heading.

These changes do not affect those connecting via Microsoft Direct Access from UC-issued computers.

ITS Software budgets for the remainder of 2020 and 2021

To aid with the software budgets for the remainder of this year 2020 and for 2021 IT Services are asking for your assistance.

If you plan to use new software (both on UC computers or software as a service) or increase/decrease the usage of an existing product or no longer require software you need to tell us.

Given the current situation with Covid-19 we also need for you to tell us if you require software to be used by students and/or staff on personal computers, as this could change the licensing requirements for the software.

To assist with this process, a list of known existing software for your college / service area will be made available to your Finance Manager and they will co-ordinate the response back to ITS. They will be asking that you confirm the accuracy of the current software and that you identify any additional requirements, both for 2020 and for 2021.

We will be asking that your respective Finance Managers provide the completed template back to IT Services at softwaremanagement@canterbury.ac.nz  by the 31 May 2020. Failure to notify IT Services of your additional /changes in software requirements may result in ITS having difficulties in accommodating your request.

Please contact the Shona van Ee for further information or assistance.