Tag Archives: ITS Notices

Computer performance issues accessing network file shares

Staff may have experienced some slowness while accessing and saving files over the few days. 

ITS have observed additional peak loads over and above key periods, which has decreased the overall performance of our file servers. This may, at times, cause some applications and access to file shares to be slower than normal. ITS are continuing to monitor the performance closely and expecting these peak periods/spikes to decrease over the next 2 – 3 weeks.

There is an ITS project working hard to deliver an upgrade of the file storage system, this work is expected to be completed mid-April.  There will be further communication about this upgrade over the coming weeks.

In the meantime, please let ITS know if you are experiencing performance issues accessing files or applications we would appreciate it if you would contact the IT Service Desk

Detailed information from you will help use us to target where these performance issues are occurring.

The type of information that is useful includes:

  • Your usercode
  •  If you know the Computer name you were using
  • Date and time the performance issue is occurring
  • What were you doing e.g. open file, saving file, opening application
  • How long did it take to open or save
  • Were you on the physical network i.e. network cable or on wireless?
  • Where were you saving the file e.g. P or K drive
  •  If possible please provide the path and the name of the file e.g. \\file\department\ITS\text.doc

We apologise for any impact or disruption these performance issues may be causing.

Log out of your computer this Friday evening (27 April 2018)

Before you head off this weekend, ITS would like to request that staff log out of their computers. A number of computer updates are scheduled for the evening of this Friday 27 April 2018, and by logging out you can help ensure these run smoothly and your computer is ready to go on Monday morning.

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IT Service Desk – your first point of contact for IT Services

Hours: 8am-5pm Mon-Fri

Self Service Portal: https://assist.canterbury.ac.nz/

Phone: 03 369 5000 or Extn 95000 or NZ Freephone: 0508 UC IT HELP (0508 824 843)

All requests logged after hours will be attended to during business hours.

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It’s Time to Check Your Phone Numbers

Since the migration to Skype for Business, the vast majority of phone numbers for individuals and departments have changed.

Individuals

Your new direct dial phone number is now part of your user identity in the same way your email address is. This number will remain with you for the lifetime of your IT account and will follow you from place to place.

So people are able to contact you directly, please ensure you have updated your phone number in the following locations:

  • Your email signature
  • You departmental and personal web pages
  • Electronic publications
  • Contact lists
  • Notify all regular contacts of the change

Departments

For departments phone numbers are a bit different. It used to be that the primary contact belonged to a phone on a desk. Now that the administrators or primary service contacts have their own personal numbers, you do not want to advertise those as the primary contact number – if this person leaves the university or moves to another role, they will continue to receive calls for their published number.

In order to get around this issue we can create a Skype for Business Response Group, similar to the old style call groups. A Response Group creates a permanent phone number for your department which, when called, one or more members of your department or team can answer.

You may need a Response Group if you have or need the following:

  • A permanent contact number
  • A group of people responsible for the same service
  • Staff who job-share

Areas that could benefit from a Response Group include:

  • Colleges
  • Academic Departments and Schools
  • Programmes
  • Research Centres
  • Service Areas

If you would like a Response Group created for your area, or would like to find out more about them, please log an Assist ticket using this form and an IT representative will get in contact to discuss the details.

Further information on Response Groups can be found in the Skype for Business online help documentation.