Tag Archives: ITS Notices

IT Services are proud to announce the launch of Statuspage on our new IT Services website!

We’ve revamped our IT Services website, and we’ve introduced Statuspage to keep you notified about IT service outages and maintenance activities.

Some of the Statuspage features:

  • Subscribe via email and/or cellphone – either to all system updates, or to only major outages as they occur
  • Visual status indicators available on the new IT Services webpage – easily see when all systems are “green” (or other – see image in email)
  • Advance notice of scheduled maintenance activities and changes
  • History and details of previous outages and maintenance activities

Check out the new IT Service website here, and click on the Status indicator to view the latest updates & subscribe!


Scheduled Network Maintenance Saturday 29 June

On Saturday 29 June 2019 from 9am we will be performing scheduled maintenance of network infrastructure.

The target time-frame for this maintenance window is approximately 6 hours.
Network services in the following buildings may be temporarily unavailable at times during these scheduled works:
Elsie Locke
Karl Popper
Psychology Staff
Geography Staff

Outage for data storage improvements

From 9.30pm Friday 12 April until 5pm Sunday 14 April, a data storage migration will take place.

During this time you will not be able to log onto the UC network.

This planned storage outage is necessary to replace the outdated storage environment currently in place at UC. During this outage access to your files from university devices will not be available.

Why is it necessary?
The current data storage infrastructure is outdated and has almost reached the limit of its capacity. Demand for data storage capacity has increased approximately 30% annually in the last five years.

What will the benefits be?
Improved performance, reliability and larger storage allowance of our network for both students and staff. The system will look the same as before.

How to manage activities during the outage

  • Remote access will be disabled during the outage period.
  • Services such as the Library, RecCentre and Security will continue to operate as usual.
  • Staff will be able to use PeopleSoft, the intranet, email and LEARN from personal devices over the weekend.
  • Students will be able to use LEARN, Office 365, OneDrive, email and UCGo from personal devices over the weekend.

To ensure the success of the migration
Please log off and power down your UC PC desktop or laptop by 9.30pm on Friday 12 April and do not log on or power up your UC PC desktop or laptop until 6am Monday 15 April.

Please share this message with your team as soon as possible.

Information on this outage will also be included in UC’s staff newsletter (Intercom) and student newsletter (Insider’s Guide). There will also be an all staff and all student email sent week commencing 8 April.

For more information see the Q&A sheet here>.
For technical questions please email Vincent Jordan.

Ngā mihi

Andy Keiller
Chief Information Officer

Computer performance issues accessing network file shares

Staff may have experienced some slowness while accessing and saving files over the few days. 

ITS have observed additional peak loads over and above key periods, which has decreased the overall performance of our file servers. This may, at times, cause some applications and access to file shares to be slower than normal. ITS are continuing to monitor the performance closely and expecting these peak periods/spikes to decrease over the next 2 – 3 weeks.

There is an ITS project working hard to deliver an upgrade of the file storage system, this work is expected to be completed mid-April.  There will be further communication about this upgrade over the coming weeks.

In the meantime, please let ITS know if you are experiencing performance issues accessing files or applications we would appreciate it if you would contact the IT Service Desk

Detailed information from you will help use us to target where these performance issues are occurring.

The type of information that is useful includes:

  • Your usercode
  •  If you know the Computer name you were using
  • Date and time the performance issue is occurring
  • What were you doing e.g. open file, saving file, opening application
  • How long did it take to open or save
  • Were you on the physical network i.e. network cable or on wireless?
  • Where were you saving the file e.g. P or K drive
  •  If possible please provide the path and the name of the file e.g. \\file\department\ITS\text.doc

We apologise for any impact or disruption these performance issues may be causing.