Tag Archives: Printing

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Printing Outage (9am – 12noon, Saturday 9 December)

From 9am till approximately 12noon, on Saturday 9 December, printing services and Canterbury Card top-up services will be unavailable whilst ITS updates the printing system. We apologise for any inconvenience this outage may cause.

IT Service Desk – your first point of contact for IT Services
Hours: 8am-5pm Mon-Fri
Self Service Portal
Phone: 03 369 5000 or Extn 95000
All requests logged after hours will be attended to during business hours.

Follow You Printing update

IT Services rolled out Follow You printing to student-facing areas last year.  The staff from Ricoh and IT Services are currently working on a replacement plan to add Follow You capability to all current Card Scan Printers (also known as Multi-Functional Devices – MFDs).  Please note that departments will no longer need to create a Purchase Order for moving printers or Card Scan Printers, as this is now covered by ITS.

We have now updated the forms in our Self Service portal under the selection Print & Copy Services are:

Updated forms are:

  • Additional Print Service Request
  • Move printer/Card Scan Printers within a building
  • Print services no longer required

New forms are:

  • Printing Services Feedback
  • Problem with Printer / Card Scan Printers
  • Doctoral Printing Allowance

Removed forms are:

  • Unused Toner

Clive Keylard
Information Technology Services

Printing allowance for postgraduate students

Some questions about the printing allowance for postgraduate students have been raised recently. The points below clarify the current policy.

Current printing allowance

  • All doctoral students get a $90 credit for printing at the beginning of their studies. This equates to about 3,000 black and white pages.
  • Any unused credit is rolled over each year, subject to any changes that are made as a result of consultation (see below), until that credit is used, or the PhD completes, whichever occurs first.
  • At this stage there is no plan for an annual top up.
  • 3,000 pages should cater for the needs of the vast majority of students. It is informed by analysis of actual usage, plus a solid additional margin.
  • If students suspend their study temporarily this does not impact their printing credit.

    Concerns about the credit not being available to Masters or other non-PhD postgraduate students have been noted. Doctoral students are explicitly covered  because UC has a formal policy relating to them: Provision of Resources Policy – Support for Doctoral Students (130KB, Version 2.01, PDF)

Next steps

  • UC will monitor usage by non-doctoral postgraduate students to ascertain the needs across this group and determine whether a policy should also be developed to cover them.
  • Consultation will occur in 2017 through the Postgraduate Working Group to determine the approach for 2018 and beyond.
  • An Interim Postgraduate Working Group comprising the PGSA President, UCSA President, the UCSA Postgraduate representative the Executive Director Student Services and Communications, the Dean of Postgraduate Research and Senior Advisor – Student Experience, has been established. It is the intention that in 2017, the Interim Working Group membership will be augmented by a postgraduate representative from each College. A key objective of the Working Group is to review current postgraduate representation models and propose a more comprehensive approach.

If students have concerns about the printing policy specifically please raise your concerns via http://www.canterbury.ac.nz/concerns/   

Alex Hanlon, Executive Director Learning Resources | Kaihautū Matua Rauemi Ako                                       

Lynn McClelland, Executive Director, Student Services & Communications | Kaihautū Te Ratonga Ākonga me te Whakapā