Tag Archives: student experience

Simple, Fast, Certain: Watch the online enrolment process

The Student First Programme is helping prepare UC for the future, and putting students at the heart of our business. It’s focused on transforming the student administration experience so that UC can continue to deliver world-class education.

Since 2017 the Student First Programme has been focused on making our enrolment process simple, fast and certain. This video takes you through the online enrolment process on myUC from a student perspective. You can change the speed by using the gear icon on the toolbar.

Students have told us the new enrolment process is user-friendly, intuitive and fast. In a first for UC, students can use social logins to apply and from any device.

myUC was first released in November 2017 and since then we’ve continued to improve it, with more than 10 versions or enhancements deployed. The system has performed well over the 2019 enrolment period, processing over 200 applications per day and gaining positive feedback from students, with reports from some getting their enrolment offer within half an hour.

We’ve also built a version of this platform called connectUC, for international agents. In 2019 we are turning our focus to development of a staff portal, ourUC, with the Contact Centre starting to use an early version.

If you have questions about the Student First Programme, ask your manager or SMT member. You can also contact the team directly at studentfirstprogramme@canterbury.ac.nz.

UCGo is here! Download it now

UCGo is here! Our new mobile app will help students organise and manage their day-to-day study by bringing together tools they use every day such as LEARN, student email and their individual timetables.

Download the app and log in using your staff login details. Staff will be able to access information including student support services and security on campus, as well as RecCentre class timetables, campus maps, key UC dates and student notices. Come along to one of the staff briefings today (Monday 11 March) and find out more:

Briefing 1: 11.30am, Te Moana-Copper Top, Rehua.
Briefing 2: 2.00pm, Te Moana-Copper Top, Rehua.

UCGo is free and available in both the iTunes App Store and Google Play now – simply search UCGo. Find out more about the app and see answers to frequently asked questions here>

UCGo functions include:

  • Library – see open hours and look for journal articles, books and more.
  • Campus safety – how to contact UC Security and report a hazard or emergency
  • Student notices
  • Student support – support services available on campus
  • RecCentre – access open hours and group fitness timetables
  • Campus maps – find your way around campus
  • Key UC dates
  • Push notifications will only be sent during campus-wide emergencies
  • My timetable
  • LEARN
  • Student email

If you have any feedback on the app please leave a comment below or email communications@canterbury.ac.nz

UCGo is on the way

UCGo, a new mobile app that will make life easier for students studying at UC, is coming soon.

The app will help students to organise and manage their day-to-day study. UCGo will give students access to things like their student email, LEARN and class timetable on their mobile phones so they can easily access essential information while they’re on the go.

Students will also be able to use the app to do things like check what classes are on at the RecCentre, find out about support services on campus, and access notices and information posted on the student blog. 

UCGo functions include:

  • My timetable
  • LEARN
  • Student email
  • Library
  • Security
  • Notices
  • Student support on campus
  • RecCentre
  • Campus maps
  • Push notifications for use in emergencies.

UCGo will be available from the App Store and Google Play soon.

Two briefings for staff will be held before UCGo is launched and we encourage all staff who work closely with students to come along, grab a t-shirt and wear it during launch week. At the briefing you will be given an overview of the app and its functionality, and get your questions answered by the project team. Two calendar invites will be sent to you soon, please choose one to attend.

Start of year information for new students

The first weekly email in the seven-week toolkit for new students was sent on Monday.

Topics include study tips, UCSA Clubs, mentoring, UC Rec & Sport, UniLife and the Health Centre. View the full email here.

Please feel free to reinforce these messages with students as appropriate.

The next weekly email will include information about safety on campus, library induction, academic skills centre, and dates for enrolment changes, withdrawals and refunds.

More information for new students, including the UC Wellbeing, UC Study and UC Student Life handbooks is available on the UC website.  

New enrolment experience gets thumbs up

Student feedback on new Course Selector

The Student First Programme is helping prepare UC for the future, and putting students at the heart of our business. It’s focused on transforming the student administration experience so that UC can continue to deliver world-class education.

In 2018 one of our key focus areas has been improving the online enrolment process so that it’s faster, simpler and more certain. Recently we released a new Course Selector tool to help do just that. We asked some students what they thought of it, and you can see their reactions in this video with a comparison to the old UC Student Web experience.

The new Course Selector in myUC will be available for returning students from 27 November 2018, in time for the release of exam results. This means that all students can now complete their enrolment using the new system.

We’re actively seeking more student feedback on the new enrolment experience from students, and we encourage you to pass on any feedback to us at studentfirstfeedback@canterbury.ac.nz.

Celebrating success

Recently the Student First Programme team held a morning tea to celebrate the successful launch of the Course Selector and acknowledge the input of the staff who have made it possible. This has included extensive work on the Academic Regulations and input from subject matter experts across the University.

Deputy Vice-Chancellor | Tumu Tuarua, Professor Ian Wright and Assistant Vice-Chancellor | Amokapua Akoranga, Professor Catherine Moran both spoke how the new enrolment experience has benefited UC students and staff, and acknowledged the hard work that UC staff and the Student First Programme team have put in to make this possible.

The improved enrolment experience is reflected in the positive trends and year-on-year growth in Applications to Enrol so far for 2019 enrolment. Students are moving through the process quickly and smoothly, with minimal issues. We’re looking forward to seeing this continue over the next few weeks as we progress through the enrolment period.

Thank you again to everyone who has supported this important work. We welcome your feedback – contact us anytime at studentfirstprogramme@canterbury.ac.nz