The Student First Programme | Ākonga ki Mua has created a suite of posters to help promote a positive mindset around changes the programme has introduced within UC.
As a business change programme, we work with organisational change every day and want to help the UC community to see the positive benefits of change we are creating here through transforming the student administration and enrolment experience.
The posters seek to recognise the difficulty and challenges change can bring, but also speak to the benefit of individuals taking ownership and involving themselves in change processes.
The quotes on the posters have been sourced from well known personalities including software engineers, environmental activists and poets. We hope they will provide a little inspiration in our day-to-day life at UC.
Keep an eye out for them around campus!
Communication with students is a vital part of the job for many staff members. To improve the process – and free up time for staff – the Student First Programme is undertaking a new project to simplify and improve the communications students receive during the enrolment process.
This complements the work the programme is already doing to simplify and streamline student administration>
The team has already met with several groups of student-facing staff to map current communications and over the next few weeks will continue to seek feedback on how and when we communicate with future students during the application to enrol process.
If you haven’t yet spoken to the team, but you communicate with students during enrolment or you have feedback you’d like to share, please let us know by emailing firstname.lastname@example.org
Staff are integral to this project and the feedback received will be used to shape the future direction of student communications. The improved communications process will also allow staff to spend less time following up incomplete applications to enrol and more time focusing on other activities.
The information gathering sessions will be followed later this month by workshops with staff and students to co-design a new process for student communications during the enrolment period, based on the feedback provided.
Look out for more information and a summary of feedback coming soon.
As we approach the second half of the year, the Student First Programme continues to help transform student administration and make life easier for staff and students with better systems, processes and tools. At the recent Community Update we shared some insights into how we’re doing that.
Improving usability of systems, reducing manual processes, and saving the time and sanity of staff are all key to our success. The Programme is currently focused on transforming the administration processes around student application and enrolment, from when a student first creates an online account through to getting fully enrolled.
Business Change Manager, Marcus Cullen spoke about how we decide what work to focus on, who makes decisions, and what happens to customer feedback.
Process Manager, Tim Hatherley-Greene, talked us through the enrolment process improvements and the phasing of how this will happen. Transition Manager Bronwyn Rice introduced her work, the transition process involved in drawing the programme to an end.
See the highlights of the May community update here (13 mins):
What’s the latest?
The latest software release making life easier for staff is a new digital Course Creation form for academics to propose and collaborate on new courses. We’ve also released a prototype of an Application Pipeline to show where students are in their application journey. Staff who will need to use these products can access them through the new ourUC portal, which will be rolled out to more groups as the year progresses.
Watch out for more news about our upcoming releases and new features. If you have questions about the Student First Programme ask your manager or contact the team at email@example.com
UC is undergoing a bold and innovative digital transformation with the Student First Programme, which is putting students at the heart of our business and future-proofing the University. Join us this Thursday evening at the free public event UC Innovation that’s good for the world, to hear all about it.
The Student First Programme started in 2016 and since then we’ve delivered 10 versions of the myUC online enrolment portal, built an enrolment process that gets great feedback from students, enabled digital academic documents with My eQuals, transformed International Enrolment in Person and made life easier for staff with collaborative online tools like a new Course Creation form.
These improvements are made possible by an agile, iterative approach, innovative new digital technology, and a strong change management focus. Deputy Vice-Chancellor | Tumu Tuarua Professor Ian Wright will talk about this on Thursday and share what we’re learning with other organisations that may be going through similar change. The event is open to all, so feel free to pass on the invite.
The Student First Programme is helping prepare UC for the future, and putting students at the heart of our business. It’s focused on transforming the student administration experience so that UC can continue to deliver world-class education.
Since 2017 the Student First Programme has been focused on making our enrolment process simple, fast and certain. This video takes you through the online enrolment process on myUC from a student perspective. You can change the speed by using the gear icon on the toolbar.
Students have told us the new enrolment process is user-friendly, intuitive and fast. In a first for UC, students can use social logins to apply and from any device.
myUC was first released in November 2017 and since then we’ve continued to improve it, with more than 10 versions or enhancements deployed. The system has performed well over the 2019 enrolment period, processing over 200 applications per day and gaining positive feedback from students, with reports from some getting their enrolment offer within half an hour.
We’ve also built a version of this platform called connectUC, for international agents. In 2019 we are turning our focus to development of a staff portal, ourUC, with the Contact Centre starting to use an early version.
If you have questions about the Student First Programme, ask your manager or SMT member. You can also contact the team directly at firstname.lastname@example.org.