Tag Archives: student support

What to do if a student needs help – support services available

As UC staff we are all responsible for looking after the pastoral care of our students, as well as supporting our colleagues.

Occasionally you may be approached by a student seeking support or help with a specific issue – it’s important to remember students are more likely to speak with someone they trust or are familiar with and to respect that trust.

If a student approaches you for advice or is in distress, there are a number of UC resources to help you ensure they get the support they need. For information on providing support visit the website>

UC takes very seriously the wellbeing and education of our students with the aim of creating a campus community where students feel safe and where they belong.

Helping new students settle in

UC is sending weekly emails to new students during term one to help them settle in to life at UC and ensure they have the information they need for a successful start.

The emails align with the new student handbooks and include information and advice on studying, wellbeing, support services and getting involved in UC life. They also address some of the issues we know new students face, such as feeling homesick and the fear of failure.

The messaging has been structured to provide information to students when they need it, and is based on findings from previous UCount surveys and student feedback.

Read the first three emails sent to new students 

Week one email

Week two email

Week three email  

Start of year information for new students

The first weekly email in the seven-week toolkit for new students was sent on Monday.

Topics include study tips, UCSA Clubs, mentoring, UC Rec & Sport, UniLife and the Health Centre. View the full email here.

Please feel free to reinforce these messages with students as appropriate.

The next weekly email will include information about safety on campus, library induction, academic skills centre, and dates for enrolment changes, withdrawals and refunds.

More information for new students, including the UC Wellbeing, UC Study and UC Student Life handbooks is available on the UC website.  

GradFest 2018

Spring Gradfest is designed to help postgraduate students navigate their thesis journey, as well as meet other postgraduates at UC. Please encourage your students to attend.

What’s Gradfest? A week of free seminars, workshops, and social events especially for postgrad students on such topics as

  • The research ethics approval process
  • How to give a research presentation
  • Managing stress
  • Preparing for the Oral exam
  • The publication process and more

When’s Gradfest? Monday 29 October to Friday 2 November 2018.

View the programme and register here>

Enrolment changes, withdrawals and refunds

Some students are thinking about changing their enrolment or withdrawing from a course. There are important final dates they need to know. Please pass on this information to individuals, or in classes.

  1. The last date to make changes to enrolment or to withdraw with a full refund from Semester 1 courses that start Monday 19 February 2018 is Friday 2 March.
  2. For full-year courses, the final date to withdraw with a full refund is Friday 9 March. The University is unable to make any refunds after this date.
  3. NOTE: If students do not withdraw by 2 March their future entitlement to fees-free will be affected.

For further help and information on enrolment changes and withdrawals students can phone the Contact Centre on +64 3 369 3999 or 0800 VARSITY. Alternatively they can email enrol@canterbury.ac.nz

Helping students make decisions

You may find yourself in a position to give a student advice  ̶   you can also reassure them there’s a lot of support available and that it is OK to change their mind. They can visit www.canterbury.ac.nz/support or talk to any of the following:

Ngā mihi,

Lynn McClelland
Executive Director, Student Services and Communications | Kaihautū Matua Te Ratonga Ākonga me te Whakapā