We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive).
When is it happening?
Start: Saturday 17 July 9am
End: Saturday 17 July 5pm
How does this affect me?
Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots.
When the node you are connected to reboots, clients will experience the following impact:
SMB (Server Message Block) protocol used for file sharing (Windows Share):
- Connection will drop
- The application may send an error message
- The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz.
It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade.
Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted.
What should I do if I think there’s a problem afterwards?
Please visit the Assyst Portal to raise a ticket.
Who can I contact if I need more info?
Reference detail Change Number: R86031