TECHNOLOGY PLANNED OUTAGE – FIREWALL REPLACEMENT

What’s happening?

The existing Firewall is end of life and will be replaced.

The Firewall is a network security system that monitors, and controls incoming and outgoing network traffic based on security rules.

When is it happening? Start: Friday 2 July 9:00pm
End:  Monday 5 July 6:00am

How does this affect me?
For the period of the outage the UC Internet access will experience periodic outages of 10-15 minutes.

The impacts will be:
• Outages to Internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable. e.g., Learn, Websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over
• Email will be delayed

What should I do if I think there’s a problem afterwards?

Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard
Susan Marshall

Reference detail Change Number: R85335