All posts by vjm72

TECHNOLOGY PLANNED OUTAGE – UPGRADE ISILON FILE STORAGE

What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive). 

When is it happening?

Start: Saturday 17 July 9am
End:  Saturday 17 July 5pm

How does this affect me?

Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

When the node you are connected to reboots, clients will experience the following impact: 

SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade. 

 Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact: Dave Ewing

Reference detail Change Number: R86031

TECHNOLOGY PLANNED OUTAGE – FIREWALL REPLACEMENT

What’s happening?

The existing Firewall is end of life and will be replaced.

The Firewall is a network security system that monitors, and controls incoming and outgoing network traffic based on security rules.

When is it happening? Start: Friday 2 July 9:00pm
End:  Monday 5 July 6:00am

How does this affect me?
For the period of the outage the UC Internet access will experience periodic outages of 10-15 minutes.

The impacts will be:
• Outages to Internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable. e.g., Learn, Websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over
• Email will be delayed

What should I do if I think there’s a problem afterwards?

Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard
Susan Marshall

Reference detail Change Number: R85335

Technology Planned Outage – Advance Notice – Upgrade Isilon file storage

What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive). 

When is it happening?

Start: Saturday 17 July 9am
End:   Saturday 17 July 5pm

How does this affect me?

Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

 When the node you are connected to reboots, clients will experience the following impact: 

 SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade. 

 Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact:
Dave Ewing

Reference detail Change Number: R86031

Technology Planned Outage – Firewall Replacement

What’s happening?

The existing Firewall is end of life and will be replaced.

The Firewall is a network security system that monitors, and controls incoming and outgoing network traffic based on security rules.

When is it happening? Start: Friday 2 July 9:00pm
                                                    End: Monday 5 July 6:00am

How does this affect me?
For the period of the outage the UC Internet access will experience periodic outages of 10-15 minutes.

The impacts will be:
• Outages to Internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable. e.g., Learn, Websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over.
• Email will be delayed.

What should I do if I think there’s a problem afterwards?

Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard
Susan Marshall

Reference detail Change Number: R85335


Power BI System will be unavailable Monday 29 March for System Maintenance

What is happening?

Power BI Report Server Maintenance

When is this happening?

The Power BI system will be undergoing maintenance, upgrading to a newer version on Monday 29 March, between 1:30 pm and 3:30pm

Who is affected?

Power BI Users. The Power BI system, will be unavailable from Monday 29 March, 1:30pm until 3:30 pm, for planned maintenance.

 Why are we doing this?

The new version includes new visualizations and new functionality required by the business report writers.

We apologise for any inconvenience.