Kia ora koutou,
I’m pleased to let you know the University is opening Te Pātaka, a new centrally located student services hub, in late January 2022.
Located on Levels 2 and 3 (the mezzanine floor) in Puaka James Hight (Central Library), Te Pātaka will be a ‘one-stop shop’ bringing together academic and pastoral services important to supporting and guiding our ākonga.
Students will be able to quickly and easily access the support they need in one place without having to visit several locations across campus. This will ensure students get the right help at the right time.
Te Pātaka will be a warm, welcoming, and culturally responsive space where students can access advice, guidance, and support on matters relating to their experience at UC. This could be anything from guidance on what classes to take, to advice on how to access health care or IT support. The hub will embody the University’s values of whanaungatanga, manaakitanga, and tiakitanga while ensuring UC students are well prepared and receive helpful advice throughout their studies.
Te Waka Pākākano, in conjunction with mana whenua have been developing the cultural narrative associated not only with Puaka, but with the form and function of Te Pātaka. They’ve also been working closely with local Ngāi Tahu artist Fayne Robinson on design elements in the space that bring the cultural narrative to life. Keep an eye on Tū ki te tahi for more about the cultural narrative soon.
Te Pātaka services and support
The following services and support will be available alongside the Library team in Te Pātaka from late January:
- Help desk/reception area
- Kaitoko (Student Advisors for first-year and new-to-UC students – see below for more information.)
- Te Waka Pākākano Advisors
- Enrolment and Admissions
- Financial services and Scholarships
- International support
- IT Help Desk
- LEARN assistance
- Accommodation help
Services located in Te Pātaka will be broadened over time to include representation from other areas like Te Ratonga Whaikaha | Disability Service, Te Rōpū Rapuara | UC Careers and Tiaki Paenga | UC Security.
Pokapū Pūkenga Ako | Academic Skills Centre (also located on the mezzanine floor of Puaka-James Hight) is already close by, and it was recently announced Atawhai Ākonga | Student Care is moving into the Undercroft in Puaka-James Hight later this month. This will enable staff located in Te Pātaka to provide students with face-to-face introductions to Student Care staff as needed.
We’re currently recruiting for a Poutoko – Te Pātaka | Operations Manager who will be responsible for overseeing the smooth operations of Te Pātaka, as well as coordinating and supporting the teams working within Te Pātaka.
As part of Kia Angitu, UC’s student success programme, we also recently advertised multiple opportunities to become part of a new proactive student advising team based in Te Pātaka. Kaitoko | Student Advisors will be the first point of contact for first-year and new-to-UC students. They will be responsible for providing academic advice and supporting and empowering students in their successful transition to tertiary study. They will use data, such as Analytics for Course Engagement (ACE), to provide proactive advising support particularly for ākonga at risk of disengaging. These roles will be appointed ahead of Te Pātaka opening in January (note: Student Advisors for continuing students will remain based in the faculties).
Many staff from across the University are involved in bringing Te Pātaka to life in time for the start of Semester One next year. A lot of discussion and planning has gone into this exciting initiative in a short timeframe. Thanks to everyone involved for your hard work and dedication – it will make a significant and positive difference to the UC student experience.
Ngā mihi nui,
Professor Catherine Moran
Tumu Tuarua Akoranga | Deputy Vice-Chancellor Academic
Below: Artist impressions – Te Pātaka help desk on Level 2 and student advising area on Level 3 in Puaka-James Hight