Category Archives: Notice

Te Pātaka – UC’s new student services hub opening in 2022

Kia ora koutou,

I’m pleased to let you know the University is opening Te Pātaka, a new centrally located student services hub, in late January 2022.

Located on Levels 2 and 3 (the mezzanine floor) in Puaka James Hight (Central Library), Te Pātaka will be a ‘one-stop shop’ bringing together academic and pastoral services important to supporting and guiding our ākonga.

Students will be able to quickly and easily access the support they need in one place without having to visit several locations across campus. This will ensure students get the right help at the right time.  

Te Pātaka will be a warm, welcoming, and culturally responsive space where students can access advice, guidance, and support on matters relating to their experience at UC. This could be anything from guidance on what classes to take, to advice on how to access health care or IT support. The hub will embody the University’s values of whanaungatanga, manaakitanga, and tiakitanga while ensuring UC students are well prepared and receive helpful advice throughout their studies.

Te Waka Pākākano, in conjunction with mana whenua have been developing the cultural narrative associated not only with Puaka, but with the form and function of Te Pātaka. They’ve also been working closely with local Ngāi Tahu artist Fayne Robinson on design elements in the space that bring the cultural narrative to life. Keep an eye on Tū ki te tahi for more about the cultural narrative soon.

Te Pātaka services and support

The following services and support will be available alongside the Library team  in Te Pātaka from late January:

  • Help desk/reception area
  • Kaitoko (Student Advisors for first-year and new-to-UC students – see below for more information.)
  • Te Waka Pākākano Advisors
  • Enrolment and Admissions
  • Financial services and Scholarships
  • International support
  • IT Help Desk
  • LEARN assistance
  • Accommodation help
  • Library

Services located in Te Pātaka will be broadened over time to include representation from other areas like Te Ratonga Whaikaha | Disability Service, Te Rōpū Rapuara | UC Careers and Tiaki Paenga | UC Security.  

Pokapū Pūkenga Ako | Academic Skills Centre (also located on the mezzanine floor of Puaka-James Hight) is already close by, and it was recently announced Atawhai Ākonga | Student Care is moving into the Undercroft in Puaka-James Hight later this month. This will enable staff located in Te Pātaka to provide students with face-to-face introductions to Student Care staff as needed.

Recruitment activities
We’re currently recruiting for a Poutoko – Te Pātaka | Operations Manager who will be responsible for overseeing the smooth operations of Te Pātaka, as well as coordinating and supporting the teams working within Te Pātaka.

As part of Kia Angitu, UC’s student success programme, we also recently advertised multiple opportunities to become part of a new proactive student advising team based in Te Pātaka. Kaitoko | Student Advisors will be the first point of contact for first-year and new-to-UC students. They will be responsible for providing academic advice and supporting and empowering students in their successful transition to tertiary study. They will use data, such as Analytics for Course Engagement (ACE), to provide proactive advising support particularly for ākonga at risk of disengaging. These roles will be appointed ahead of Te Pātaka opening in January (note: Student Advisors for continuing students will remain based in the faculties).

Many staff from across the University are involved in bringing Te Pātaka to life in time for the start of Semester One next year. A lot of discussion and planning has gone into this exciting initiative in a short timeframe. Thanks to everyone involved for your hard work and dedication – it will make a significant and positive difference to the UC student experience.  

Ngā mihi nui,

Professor Catherine Moran 
Tumu Tuarua Akoranga | Deputy Vice-Chancellor Academic


Below: Artist impressions – Te Pātaka help desk on Level 2 and student advising area on Level 3 in Puaka-James Hight

Multi-factor Authentication – coming soon

Kia ora koutou, 

In time, Multi-factor Authentication (MFA) is going to be the new norm for logging in to your IT account. In last fortnight’s Tū ki te tahi, you may have seen that we plan to introduce a phased roll-out to all UC staff over the next few months, before implementing fully to our students next year. 

In the meantime, you might like to read a little more about what MFA is all about.  

What is Multi-Factor Authentication (MFA)?  

MFA is a quick and easy way to confirm your identity when logging into online services such as email (Outlook), Teams, or One Drive.   

It uses a second method of authentication alongside your password to ensure it’s actually you logging in to your account. This ‘double check’ confirms that you are who you say you are and can be done through an authenticator app, text message or phone call.    

This tool is hugely valuable in protecting UC’s online resources and data against ongoing attempts by hackers. 

Why use MFA?  

The use of MFA will add another layer of security to help protect your identity and make it more difficult for hackers to steal your credentials. In time you’ll need to be registered for MFA if you want to access your University of Canterbury Microsoft 365 account and applications from home or work on any device.  

It takes only a few minutes to set-up MFA, and I will provide you with resources to support you as it becomes implemented a staggered approach across campus.  

Ngā mihi, 

Rudo Tagwireyi
Director of Cyber Security & Risk

Atawhai Ākonga | Student Care on the move

Atawhai Ākonga | Student Care is on the move, and will be heading to Puaka-James Hight at the end of this month.

From Monday 29 November the team will be based in their new home in the Undercroft, just next to Kool Zone (a couple of doors down from the Uni Pharmacy).

Student Care’s wellbeing support advisors provide practical advice, guidance and support for domestic and international students.  Find out more about Student Care here>

UC Internal Funding Model – Zoom Presentation

One of the University’s strategic objectives is to ensure the University’s costs and funding mechanisms are efficient, simple and transparent.

In response to this objective a Brown Bag lunch session was held last year on the internal funding mechanism and a working group was formed and met many times over a 6 month period.

As a result of these discussions a paper was written covering principles, alternate models of funding and a proposed model for consultation.

Presentations have been held with; participants in the Brown Bag session, members of Academic Board, all HOD’s and a final zoom session for all general staff on 10 November.

This last session was recorded and can be viewed by clicking on the following link:

Any feedback on any elements of this proposal are welcome and should be provided by 30 November to  ( or Peter Down (

Next steps are for a refined proposal to be given to the VC for approval.

The plan would be for more detailed discussions to be held on certain aspects of the proposal in 2022 with a planned implementation in time for the 2023 budget process.

MFA is on its way

Kia ora koutou,

Starting this week, ITS will be rolling out the use of Multi-factor Authentication (MFA) to log-into your IT account.

This will add another layer of security to help protect your identity and make it more difficult for hackers to steal your credentials.

We plan to introduce a phased roll-out to all UC staff over the next few months, before implementing fully to our students in the new year.

Watch out for more details, and instructions how to self-register, from:

Rudo Tagwireyi
Director of Cyber Security & Risk