*NEW* IT Service Desk now offering 24/7 phone support!

In response to the changing needs of UC’s staff & students, the IT Service Desk is extending their coverage hours to provide you with 24/7 access over-the-phone to front-line technical support for:

  • Password Resets
  • Zoom/Teleconference support
  • Lost/stolen devices
  • Major Technology Incidents/Outages

The new offering will be available to all UC students, staff and visitors from 13 September 2021. We’re covering our most in-demand, and urgent services in the initial launch, as we continue to grow and develop the service over time, additional services may be added.

 New IT Service Desk coverage hours

Standard operating hours: 

We will continue to provide our extensive in-person and online IT Service Desk offering between 8am – 5.15pm Monday to Friday.

Extend operating hours: 

As of 13 September 2021, an initially limited set of urgent services will be available over-the-phone outside of standard operating hours. 

Between the hours of 5.15pm – 8am Monday to Friday and 24/7 on Saturday and Sunday, you will be able to access support over-the-phone for password resets; zoom/teleconference; lost/stolen devices; major system incident escalation

An Assyst ticket will be raised on your behalf for all requests the extended coverage team are unable to support.  These will be picked-up by our ITS Service team during standard operating hours.

Your support

We’re currently training up a new NZ-based team to provide our extended-hours service. We appreciate your consideration and support in the initial weeks as we bring the team up to speed with our UC systems.

Our Service Desk aspires to provide the University with the right support, anywhere, anytime and we’ll be monitoring and evaluating this new service to ensure it is targeted appropriately to meet your needs. We’ve added a survey link to the email you get when your Assyst ticket is closed, this is a great way to give feedback anonymously if you prefer.


Our contact details remain the same:

If you have questions regarding our new service, please contact Louise Owers.

The need for different ways of working

ITS has a key role to play in enabling the University’s vision Tangata Tu, Tangata Ora – Empowered, Engaged and Making a Difference

As the University moves towards more online initiatives and an increasing global presence, the way we work, study, engage, and connect is changing. 

We are no longer constrained to a 9am – 5pm working day and increasingly, we are seeing a number of academic products and support services being delivered through digital platforms and outside traditional Aotearoa New Zealand business hours. We also acknowledge that with restricted international travel, you may need support out-of-normal hours to join video calls and conferences.

ITS are responding to this need to this by partnering with Datacom to provide the University with extended coverage for key front- line technical support services

Health, Safety and Wellbeing Award Nominations OPEN

Do you know hardworking people who make a difference?
Put them or yourself forward for an award!
Source: Athitat Shinagowin / iStock / Getty

Award Categories

  1. For the Recognition Award, we want to hear about exceptional initiatives completed which contributed to the health, safety and wellbeing in their workplace or wider community.
  2. For the Initiative Award, we’re looking for applications from colleagues who are developing exceptional initiatives and need financial assistance to see it come to fruition.

Ultimately, if you’ve inspired engagement in health, safety, and wellbeing, and made a positive impact in your service unit or department, we want to make sure you are recognised for it!

Applying or nominating

Get your thinking caps on because you can make a submission yourself, as part of a group or unit, or nominate a fellow worker, or group of workers.

Applications for the above awards are open to UC staff from Monday 30 August 2021 until Friday 1 October 2021.

New All Right? resources available

The team at All Right? have released a brand new set of resources specifically intended to support the wellbeing of tertiary students. They have been adapted from previous All Right? And Getting Through Together campaigns with input from focus groups of students at UC, Lincoln, and Ara, and include some content in te reo Māori and Samoan.

Designed for use on online learning platforms, social media and PowerPoints, UC staff may find them useful as a way to help support the wellbeing of UC students in the online teaching/digital space.

To see and download what they’ve created, use this Dropbox link: https://www.dropbox.com/sh/yx49o281102c8jh/AAC-48dyYPFzkSZ8t24ZLGQta?dl=0

Alert Level 2 – Start of term 4 on Monday

Kia ora koutou,

Aotearoa New Zealand is currently at Covid Alert Level 2, except for Auckland, which is currently at Alert Level 4. The Government will review the Alert Levels on Monday 13 September with any decisions announced on Monday afternoon.

Alert Level 2 signals a return to campus for a lot of our community for the start of term 4 on Monday. Things will be different on campus and it will take a few days to get used to some of the new restrictions – please be kind and patient with others who are also getting used to the new rules.

New Alert Level 2 restrictions have been further clarified by TEC for the tertiary institution context. These have been summarised in the information below or you can read the TEC guidelines.

Moving around campus:

Please carry your Canterbury Card with you on campus. You may need it to scan into some spaces.

QR Codes: UC has a QR code distribution strategy that’s being rolled out over the next few days and will be in place from early next week.

It is important that you scan the unique building QR code at the entrance to each building every time you enter (this includes access via link buildings/walkways), and also scan the unique floor level QR code for each separate floor/level that you access within a building, including via stairs, lifts or other walkways.

If you’re in doubt, scan the QR code. This is a requirement of the government as per the Covid-19 Public Health Response (Alert Level Requirements). 

Face Coverings:

Physical Distancing: Staff in non-public facing roles should maintain a 1-metre distance from each other. Staff in public-facing roles (e.g., student services and other roles not in controlled learning spaces) should maintain a 2-metre distance from students and visitors, and face coverings are strongly recommended. You might see limits on the number of people in some spaces around campus to allow everyone to move around safely and physically distance.

Posters and digital screens: Poster and digital screen resources are available for your office spaces – Download these from the website

Teaching and learning:

Latest Course Information: Please keep AKO |LEARN sites up to date with the latest detailed course information.

Lectures: Lectures will continue online and will also be held in-person from Monday 13 September. If this isn’t the case please indicate this on the AKO | LEARN site. Students are encouraged to attend lectures online to reduce demand for seats in lecture theatres.

Labs, tutorials, specialist classes and study spaces: These may continue with physical distancing. Where 1 metre of physical distancing cannot be maintained, face coverings are required.

Tests and Exams: Under Alert Level 2, a limited number of tests and exams may go ahead in person with physical distancing. Most tests and exams will be online. Please update course details on AKO | LEARN.

Campus Attendance: Students who are unable to come to campus due to being subject to travel restrictions or due to health concerns will be accommodated via online learning and online versions of any assessment. Students are required to notify their course coordinators as soon as possible if they are unable to come back to campus.

Conducting research: All research and related activities are allowed, provided public health control measures for TEOs are in place. At UC, research groups can return to campus if there is an approved Alert Level 2 Health and Safety plan.

Noho marae: Overnight noho marae will not be permitted at Alert Level 2, due to the increased risk of transmission of Covid-19.

Field trips: Day field trips can go ahead if they can adhere to Alert Level 2 safety protocols. Overnight field trips will be considered centrally on a case-by-case basis. Staff will be advised through their ALG representative.

Events and gatherings: Guidelines have been developed to help you plan events in term 4. Read the guidelines.

Today’s email to all students is here

Now that we are at Alert Level 2, IMT will step down as of the start of Monday 13 September. Continue to be kind and patient with each other as we all get used to level 2 restrictions on campus.

Ngā mihi,

Iain MacPherson
Incident Controller

The Foundry and Campus Cafés at Level 2

The UCSA looks forward to welcoming you back for a great meal or coffee on campus!

The Foundry will be reopening on Friday 10 September 2021 from 2pm till 7pm. Please note that they have gone cashless: To help prevent the spread of COVID-19, they will not be accepting cash payments, but Paywave and all major cards are accepted. Thank you for your understanding.

Other UCSA outlets will be reopening from Monday 13 September. 

  • Café 1894: 8am–4pm
  • Chilton’s: 8am–4pm
  • Food court: 11am–3pm
  • Otto: 10am–3pm
  • Oishii: 10am–3pm
  • Nuts ‘n Bolts: 8.30am–3pm
  • Collective: 10am–2.30pm

Keeping UC staff informed