Tag Archives: Community Notice

TECHNOLOGY PLANNED OUTAGE – UPGRADE ISILON FILE STORAGE

What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive). 

When is it happening?

Start: Saturday 17 July 9am
End:  Saturday 17 July 5pm

How does this affect me?

Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

When the node you are connected to reboots, clients will experience the following impact: 

SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade. 

 Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact: Dave Ewing

Reference detail Change Number: R86031

TECHNOLOGY PLANNED OUTAGE – FIREWALL REPLACEMENT

What’s happening?

The existing Firewall is end of life and will be replaced.

The Firewall is a network security system that monitors, and controls incoming and outgoing network traffic based on security rules.

When is it happening? Start: Friday 2 July 9:00pm
End:  Monday 5 July 6:00am

How does this affect me?
For the period of the outage the UC Internet access will experience periodic outages of 10-15 minutes.

The impacts will be:
• Outages to Internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable. e.g., Learn, Websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over
• Email will be delayed

What should I do if I think there’s a problem afterwards?

Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard
Susan Marshall

Reference detail Change Number: R85335

Technology Planned Outage – Advance Notice – Upgrade Isilon file storage

What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive). 

When is it happening?

Start: Saturday 17 July 9am
End:   Saturday 17 July 5pm

How does this affect me?

Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

 When the node you are connected to reboots, clients will experience the following impact: 

 SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade. 

 Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact:
Dave Ewing

Reference detail Change Number: R86031