Email is a useful means of communication, but incoming emails can feel relentless at times and create a sense of expectation for an immediate response. Technology has enabled people to be contacted at all hours of the day, and we understand that if this is not managed well, a culture can develop where people feel they should be constantly available for work.
People and Culture’s Email Etiquette Guideline is a useful support document based on current email communication best practise. It focuses on minimising email activity outside normal work hours, particularly from the viewpoint of the email receiver. It also sets out some expectations for appropriate email behaviour.