Tag Archives: ITS Notices

Microsoft 365 – Teams and OneDrive is coming

Engagement is the heart of the University of Canterbury’s Strategic Vision and our Digital Strategy supports this by leveraging the best technology available to underpin a thriving work experience for our people, while providing a blueprint for the University’s digital journey over the next 5 – 10 years.

Moving University of Canterbury staff and students toward more cloud-based applications, like Microsoft 365 (M365), is one step in achieving this strategy.

The roll out of M365 will be deployed in stages across the University over the next 18 months. Stage one will cover the deployment of Microsoft Teams and OneDrive, and an upgrade to the latest version of Microsoft Office.

Why are we deploying Teams and OneDrive? 

Teams is a workspace for digital collaboration used by over 80% of higher education institutions across Aotearoa New Zealand and has been one of the top software requests from University of Canterbury staff.

A place where you and your colleagues can create and make decisions together, Teams will allow your conversations, files, meetings, and apps to live together in a single shared workspace you can access on any device.

A department or project collaboration site can be created quickly and easily within Teams, which comes with the latest security features and 25Tb of storage for every new Teams site created.

Watch a quick, 2-minute video on Teams here>

OneDrive is a cloud-storage application, allowing for access to, and sharing of, your work files no matter where you are, or what device you’re using. It’s like having your P drive in the cloud, with a whopping 1Tb of storage.

Watch a quick, 2-minute video on OneDrive here>

Since mid-March we’ve successfully piloted over 250 people across the University on Teams.

Completion of the stage one rollout will allow all staff to connect and collaborate more easily with our students, who already have access to both Teams and OneDrive.

It’s anticipated that Teams, OneDrive and SharePoint Online will ultimately replace the P and K Drives for file storage.

When will Teams and OneDrive be rolled out to me?

  • ITS will be deploying Teams and OneDrive across all University of Canterbury departments between August and December 2021.
  • The project team will be in touch with department leads prior to deployment to discuss onboarding and training, including classroom, online meetings, written guides, and videos.
  • On the day of deployment, ITS staff will be available in person, in addition to everyday phone-based support services.

 Coming Soon: Teams Calling and Meeting Room Compatibility

  • You will be able to set up and host online meetings via Teams from your desk, once the software has been rolled out to you, including inviting those not yet on Teams. Our pilot users and early adopters are already enjoying this functionality.
  • You will be able to take part in Teams meetings prior to your roll out, where you have been invited to a meeting from someone already on-boarded to Teams. 
  • Once on-boarded to Teams, you will be able to video call anyone else on Teams (internal or externa). ‘Teams Calling’ – the ability to use Teams like a phone, including calling a landline number, isn’t available yet. This will be added in the coming months, which will replace all Skype functionality.
  • Zoom should continue to be used in UC meeting rooms as we won’t be converting these spaces to be compatible with Teams just yet.

Become an early adopter!

If you’d like to be among the first to receive access and training ahead of the deployment schedule, become an early adopter! Email the M365 project team for more on how you can get ahead of the crowd.

For more on the Microsoft Teams and OneDrive rollout visit the ITS website M365 Page, or our FAQs page.

Ngā mihi,

Michael Oulsnam
Chief Digital Officer

TECHNOLOGY PLANNED OUTAGE – UPGRADE ISILON FILE STORAGE

What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive). 

When is it happening?

Start: Saturday 17 July 9am
End:  Saturday 17 July 5pm

How does this affect me?

Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

When the node you are connected to reboots, clients will experience the following impact: 

SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade. 

 Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact: Dave Ewing

Reference detail Change Number: R86031

TECHNOLOGY PLANNED OUTAGE – FIREWALL REPLACEMENT

What’s happening?

The existing Firewall is end of life and will be replaced.

The Firewall is a network security system that monitors, and controls incoming and outgoing network traffic based on security rules.

When is it happening? Start: Friday 2 July 9:00pm
End:  Monday 5 July 6:00am

How does this affect me?
For the period of the outage the UC Internet access will experience periodic outages of 10-15 minutes.

The impacts will be:
• Outages to Internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable. e.g., Learn, Websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over
• Email will be delayed

What should I do if I think there’s a problem afterwards?

Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard
Susan Marshall

Reference detail Change Number: R85335

Technology Planned Outage – Advance Notice – Upgrade Isilon file storage

What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive). 

When is it happening?

Start: Saturday 17 July 9am
End:   Saturday 17 July 5pm

How does this affect me?

Each node will reboot one at a time with the upgrade occurring over 8 hours and is unknown when each reboot will occur. Most clients will only be impacted by one of the 8 reboots. 

 When the node you are connected to reboots, clients will experience the following impact: 

 SMB (Server Message Block) protocol used for file sharing (Windows Share):

  • Connection will drop 
  • The application may send an error message 
  • The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz. 

It is recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade. 

 Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted. 

What should I do if I think there’s a problem afterwards?

Please visit the Assyst Portal to raise a ticket.

Who can I contact if I need more info?
Please contact:
Dave Ewing

Reference detail Change Number: R86031

Technology Planned Outage – Firewall Replacement

What’s happening?

The existing Firewall is end of life and will be replaced.

The Firewall is a network security system that monitors, and controls incoming and outgoing network traffic based on security rules.

When is it happening? Start: Friday 2 July 9:00pm
                                                    End: Monday 5 July 6:00am

How does this affect me?
For the period of the outage the UC Internet access will experience periodic outages of 10-15 minutes.

The impacts will be:
• Outages to Internet services and connectivity between Guest Networks (Undergraduate Wireless, RCC, Campus Houses) and the main Corporate LAN
• Access to resources from outside will also be unavailable. e.g., Learn, Websites, etc
• All of the Halls of Residences (except for College House) will experience outages as we cut over.
• Email will be delayed.

What should I do if I think there’s a problem afterwards?

Please contact the ITS Service Desk on +6433695000 or visit the Assyst Portal to raise a ticket

Who can I contact if I need more info?
Please contact:
Clive Keylard
Susan Marshall

Reference detail Change Number: R85335