Top tips for using the UC Vaccine Pass Verifier

Covid 19

Having trouble with the UC Vaccine Pass Verifier? Here are some tips to help you on your way. 

I am unable to scan the QR Code from My Vaccine Pass, what should I do?
This is due to the quality of the QR Code image. Try creating a better-quality image of the QR Code or take a photo and try to scan again.  If the quality of the image is low the scanner might not be able to recognise the QR Code.

My Vaccine Pass is not verified when I use the QR Code file upload option, what should I do?
Check that you are uploading the My Vaccine Pass pdf file provided by the Ministry of Health or a screenshot of the QR Code from the My Vaccine Pass pdf file. 

Tips: 

  • If using a screenshot of the QR Code, the file must be .pdf, .png, .jpeg or .jpg format.
  • Check the Upload tips on the Qr Code file upload section for image quality examples.
  • Check that your internet browser security settings allow the browser to access files on your device.

I have tried the scan/upload options for the UC Vaccine Pass Verifier but I am still unable to provide my vaccine pass details, what should I do?
Please email your My Vaccine Pass to myvax@canterbury.ac.nz

Students who have already given us their vaccine pass – please note that we will manually verify your account.

I have emailed My Vaccine Pass to the email indicated on the UC Vaccine Pass Verifier, what happens next?
Students who have provided their My Vaccine Pass via email to myvax@canterbury.ac.nz will have their pass manually verified into our system.

I clicked on the email link to the UC Vaccine Pass Verifier but it isn’t working, what do I do?
Please go to https://myvaccinepass.canterbury.ac.nz/ to access the UC Vaccine Pass Verifier

I am a pre-enrolled student and cannot access the UC Vaccine Pass Verifier, what should I do?
You may not be able to access the login to upload your vaccine pass because you may not have a UC IT account.  Please complete your enrolment and when you have been issued a UC email address, please try again.

My friend or colleague has asked me to upload their My Vaccine Pass, what should I do?
Access to the UC Vaccine Pass Verifier is only available for staff and students with a UC login account.  You are not able to use your session to scan/upload another person’s vaccine pass.  Students must be enrolled to have a UC login account.   

Will I need to update the information that UC holds if I get an updated My Vaccine Pass?
Yes. When you get an updated My Vaccine Pass from the Ministry of Health, please visit the UC Vaccine Pass Verifier at https://myvaccinepass.canterbury.ac.nz/  and scan or upload the new Pass.

An incorrect verification status is displayed when I scan/upload my pass, what should I do?
Please email the details of the incorrect verification to myvax@canterbury.ac.nz so that we can investigate.

I accidentally chose the wrong option, what do I do?
Return to the UC Vaccine Pass Verifier at https://myvaccinepass.canterbury.ac.nz/ and submit your response.

The data we collect will be based on your most recent response. 

I want to change my response, what do I do?
Return to the UC Vaccine Pass Verifier at https://myvaccinepass.canterbury.ac.nz/ and submit your response.

The data we collect will be based on your most recent response. 

Where do I get My Vaccine Pass?
Visit the NZ Ministry of Health website and request My Vaccine Pass.

https://www.health.govt.nz/covid-19-novel-coronavirus/covid-19-vaccines/my-covid-record-proof-vaccination-status

I am using the Firefox internet browser but I am unable to scan or upload My Vaccine Pass, what should I do?
Please try using another browser, such as Microsoft Edge or Google Chrome.

I don’t have a My Vaccine Pass or do not wish to disclose my vaccine status, who can I discuss my study options with?
If you have already emailed asking for assistance, someone will be in contact. 

If you have questions about the Vaccine Pass Verifier process, please contact myvax@canterbury.ac.nz – please use the following links for course advice: 

First year student: Please contact Kaitoko Student Advisors – https://www.canterbury.ac.nz/support/advisors/

Continuing student: Please contact Faculty Student Advisors – https://www.canterbury.ac.nz/support/advisors/#continuing

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