The Code (formally known as The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021) sets out the responsibilities of tertiary education providers, like UC, in promoting and supporting your education, wellbeing and development.
The Code outlines the general pastoral care of students, and has specific support for students living in student accommodation.
UC should be helping you to feel safe (physically and mentally), supported, connected and able to have your say. If you feel your needs aren’t being met, you should firstly talk to one of the support services at UC. If you want to take your complaint further, you can contact NZQA.