Email sending issue

Saturday 16 September
Update 10.30am: 
Issue resolved, if you are still experiencing problems please log this through Digital Services.

Multiple services across the University are currently unable to send emails, meaning students and staff will not receive automatic responses from some systems, and emails and notifications from Learn are not sending. Any activity that generates an automatic response logged after 9.30am Friday 15 September is impacted.

Staff and student mailboxes remain unaffected and emails from external email addresses to University addresses are also unaffected.

If you notice services that have been impacted by this issue please log a ticket through the UC Services Portal. The Digital Services team are working with Microsoft to resolve the issue,  updates will continue to be posted here  You can still use the impacted services to log requests.

Since 9.30am this morning, the email services impacted are:

  • Jade/Student Management Systems
  • Learn (automated and push emails to students)
  • Peoplesoft (eg: leave request emails)
  • IT Account Activation emails
  • BEIMs
  • Scan to Me (Printers)
  • Oracle Finance
  • On-premises mailboxes/ servers
  • Departmental mail servers/services
  • Library systems
  • MyUC/OurUC via Firebase
  • MyEquals
  • Assura
  • Onboarder
  • RPA Rosie

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