Do you need to do a survey for a course? Were you told to “just make an account on Qualtrics” and been left to figure out what that means?
With Term 2 underway, we wanted to highlight UC’s Qualtrics Survey Platform license! We’ve noticed that a lot of students have accidentally been creating accounts on the regular ol’ Qualtrics.com, which technically you can do, but we don’t advise it. A free account is very limited in its capabilities, and even limits how many survey responses you can collect and analyse – yuck! It’s also more challenging to collaborate with other students or UC staff.
The best thing to do is to make an account on UC’s Qualtrics Platform from the beginning.
Go to canterbury.qualtrics.com, click “Don’t have an account?, ” enter your UC email address, and the access code of UCQualtrics1. Note that since Qualtrics is not owned by UC, your UC username and password will not work by default.
Check out the screenshots below.
You’ll then be sent an email to verify your identity; once that is done, you’re good to go!
If you’re having any issues with creating an account, please email the ESI Survey team at firstname.lastname@example.org and we will be happy to help you out.
How do I make sure I’ve created my account under UC’s Qualtrics license?
Once you are logged into your Qualtrics account, select the account icon in the top right corner. Beneath your name, it will say where your account is affiliated; if it says the University of Canterbury, your account is within the UC Qualtrics license. If it says Qualtrics Sharing or QTrial, this indicates your account was made as a free account on a generic Qualtrics webpage and is not affiliated with UC.
We will not be able to increase permissions, and we do not recommend surveying from this free account, as you will have issues extracting data and sending out multiple survey mailings.
Erm… I accidentally created a free account on regular Qualtrics… What can I do?
If you created a free Qualtrics account on Qualtrics.com, we cannot increase permissions or provide access to features that you would have under the UC Qualtrics license. But don’t worry! This happens all the time. We recommend that you initiate a User Move by contacting Qualtrics 24/7 Support at +64 9 887 3168 or by logging in at https://www.qualtrics.com/support/ for support.
Please also contact the ESU Survey team as system administrators at email@example.com as Qualtrics needs to verify your right to access the UC licence.
A Qualtrics User Move can take anywhere from a few days, to several weeks, so we recommend initiating this process as soon as possible, as we cannot speed up this process at UC’s end.
What do I do if I need further help?
If you have any questions about what Qualtrics can do or need specific help, you can: