Category Archives: Connecting@UC

UC Services Portal is coming to replace Assyst

As part of UC’s Strategic Vision Tangata Tū, Tangata Ora, Digital Services is changing to make your life at UC easier. Last year, the team launched the “Service Experience Programme (SXP)” and the first major system change will happen on Wednesday 29 June 2022 at 8am when Assyst will be replaced with UC Services Portal for all of your IT support, including queries related to Ako Learn and Echo360.

Finding UC Services Portal

From Wednesday 29 June, if you go to Assyst you’ll automatically be redirected to the new UC Services Portal.

What do I need to do?

UC Services Portal uses Single Sign On, so you will just use your usual UC Microsoft username and password to login.

You’ll be prompted to take a virtual Guided Tour which will explain everything you need to know to log new requests.

Open requests in Assyst

If you have any open requests on Assyst that you logged before 8am on Wednesday 29 June, you will still receive email notifications about the status of your request for up to four weeks following 29 June.

If you would like further updates, you will need to log a new request on UC Services Portal quoting the Assyst ticket number as reference. You can find the ticket number on the acknowledgment mail received from ‘’ in your mailbox. All this information will also be available on the new portal.

Need help or got questions?

You can call IT Service Desk on 03 369 5000 or 0508 824 843 or visit the in-person IT Service Desk on the ground floor of Matariki.

New Zealand Sign Language courses at UC

Happy New Zealand Sign Language Week!

Te Ratonga Whaikaha | Student Accessibility Service offers New Zealand Sign Language courses in terms 2, 3 and 4. These introductory, not-for-credit courses are open to both UC students and staff.  Come and gain some skills in NZSL by learning the finger-spelling alphabet, basic phrases, some university-specific vocabulary, basic grammar and about Deaf culture. 

The course for term 2 is already booked out, but the course will also be offered during terms 3 and 4 and will run for 6 weeks and cost $60.

Ella completed the course last year and says: “the NZSL course at uni is fantastic. I didn’t know what to expect walking in for the first time, but it was a great surprise. Most of the course content is learnt in silence, which I loved – the atmosphere was so positive and fun. The teachers are amazing, so helpful and supportive. After learning some basic NZSL, I find that I am much more aware of people around me, their actions and how they express themselves through body language. I think it’s so important for everyone to learn basic NZSL for inclusive communication & the NZSL course is a great place to start!”

Keep an eye out on Tūpono to see when the next course registrations open or contact

To check out UC’s Te Ratonga Whaikaha | Student Accessibility Service, including information about NZSL courses, click here.

If you wish to support Deaf Aotearoa, you can donate here.

New Zealand Sign Language is Essential

NZSL is essential for Deaf people in education, health, workplaces and to be able to participate equally in society.

This year’s theme for NZSL Week 2022 is ‘NZSL is Essential’.

The meaning behind this theme is multifaceted. As you are aware, the word “essential” is well used these days and the Deaf Organisation is drawing on this to put a spotlight on essential workers who are Deaf.

It also highlights the fact that NZSL is essential for Deaf people in education, health, workplaces and to be able to participate equally in society.

To show manaakitanga, whanaungatanga and tiakitanga to our Deaf UC community and those with other impairments/disabilities, we are celebrating NZSL Week at UC.

Learn how to order your coffee in NZSL today and get a free hot coffee for ordering in NZSL this Wednesday!

The following cafés on campus are participating:

  • 1894
  • Nuts & Bolts