Category Archives: Engagement

UC Services Portal is coming to replace Assyst

As part of UC’s Strategic Vision Tangata Tū, Tangata Ora, Digital Services is changing to make your life at UC easier. Last year, the team launched the “Service Experience Programme (SXP)” and the first major system change will happen on Wednesday 29 June 2022 at 8am when Assyst will be replaced with UC Services Portal for all of your IT support, including queries related to Ako Learn and Echo360.

Finding UC Services Portal

From Wednesday 29 June, if you go to Assyst you’ll automatically be redirected to the new UC Services Portal.

What do I need to do?

UC Services Portal uses Single Sign On, so you will just use your usual UC Microsoft username and password to login.

You’ll be prompted to take a virtual Guided Tour which will explain everything you need to know to log new requests.

Open requests in Assyst

If you have any open requests on Assyst that you logged before 8am on Wednesday 29 June, you will still receive email notifications about the status of your request for up to four weeks following 29 June.

If you would like further updates, you will need to log a new request on UC Services Portal quoting the Assyst ticket number as reference. You can find the ticket number on the acknowledgment mail received from ‘’ in your mailbox. All this information will also be available on the new portal.

Need help or got questions?

You can call IT Service Desk on 03 369 5000 or 0508 824 843 or visit the in-person IT Service Desk on the ground floor of Matariki.

Te Ratonga Whaikaha | Student Accessibility Service (TRW | SAS)

We help the one in four students of our students who can identify as disabled.
If you’re enrolled at UC and have a disability, chronic illness, specific learning difficulty, mental health condition or a temporary impairment that affects your ability to study, then please go online and make an appointment to meet an Accessibility Advisor with Te Ratonga Whaikaha | Student Accessibility Service. You can do this at any stage of the academic year.
Te Ratonga Whaikaha | Student Accessibility Service offers a large number of supports to our registered students including:
• Practical support (notetakers)
• Assistive technology (screen reading, voice recognition software, Otter transcription software with ai)
• Information in alternate and accessible formats (electronic, braille)
• Special arrangements for exams (extra time, separate room, reader/writer)
• And a sensible ally to help you negotiate your academic pathway.

Together we’ll ensure that you make the most of your academic year and achieve your academic goals.

Student deal on Crusaders tickets

As part of our partnership with the Crusaders we have a student ticket deal $12.50

Crusaders vs. Fijian Drua

Friday 20 May at 7.05pm

Link below to purchase here.