Category Archives: UC News

UC Services Portal is coming to replace Assyst

As part of UC’s Strategic Vision Tangata Tū, Tangata Ora, Digital Services is changing to make your life at UC easier. Last year, the team launched the “Service Experience Programme (SXP)” and the first major system change will happen on Wednesday 29 June 2022 at 8am when Assyst will be replaced with UC Services Portal for all of your IT support, including queries related to Ako Learn and Echo360.

Finding UC Services Portal

From Wednesday 29 June, if you go to Assyst you’ll automatically be redirected to the new UC Services Portal.

What do I need to do?

UC Services Portal uses Single Sign On, so you will just use your usual UC Microsoft username and password to login.

You’ll be prompted to take a virtual Guided Tour which will explain everything you need to know to log new requests.

Open requests in Assyst

If you have any open requests on Assyst that you logged before 8am on Wednesday 29 June, you will still receive email notifications about the status of your request for up to four weeks following 29 June.

If you would like further updates, you will need to log a new request on UC Services Portal quoting the Assyst ticket number as reference. You can find the ticket number on the acknowledgment mail received from ‘ucassyst@canterbury.ac.nz’ in your mailbox. All this information will also be available on the new portal.

Need help or got questions?

You can call IT Service Desk on 03 369 5000 or 0508 824 843 or visit the in-person IT Service Desk on the ground floor of Matariki.

What counts to you? Take the UCount!

How is the semester going so far? Loving it, or not so much? The best way to let UC know is through the UCount Survey! This survey is tailored for undergraduate and taught postgraduate students, and will ask about your experiences with learning and teaching, belonging, wellbeing, and a heap of other important things! Data from the survey informs decision making from the very top, through all areas of the uni.

Have your say! Your link will be in your inbox, or go to http://bit.ly/UCount2022 or scan the QR code below (because we are all pros at that now!)

If you’ve got any questions, concerns, or issues with the survey, email us at surveys@canterbury.ac.nz.

Industry-leading wāhine appointed to UC’s Digital Screen Campus

In the past week, we have been thrilled to announce the appointment of three incredible wāhine to the Digital Screen Campus (DSC) management team.

Chelsea Rapp, chairperson of the New Zealand Game Developers Association (NZGDA) and Head of Strategy and Business Development at CerebralFix Ltd, has been appointed DSC Programme Manager.

UC’s own Petra Westropp has been appointed Project Manager of the DSC Innovation Hub. 

Read about Chelsea and Petra’s appointments, here>

Manager of Screen CanterburyNZBree Loverich will be joining the DSC as its Partnership and Commercial Manager.

Read about Bree’s appointment, here>

Congratulations to the newest members of the DSC team, we can’t wait to see you on campus soon.