As part of UC’s Strategic Vision Tangata Tū, Tangata Ora, Digital Services is changing to make your life at UC easier. Last year, the team launched the “Service Experience Programme (SXP)” and the first major system change will happen on Wednesday 29 June 2022 at 8am when Assyst will be replaced with UC Services Portal for all of your IT support, including queries related to Ako Learn and Echo360.
Finding UC Services Portal
From Wednesday 29 June, if you go to Assyst you’ll automatically be redirected to the new UC Services Portal.
What do I need to do?
UC Services Portal uses Single Sign On, so you will just use your usual UC Microsoft username and password to login.
You’ll be prompted to take a virtual Guided Tour which will explain everything you need to know to log new requests.
Open requests in Assyst
If you have any open requests on Assyst that you logged before 8am on Wednesday 29 June, you will still receive email notifications about the status of your request for up to four weeks following 29 June.
If you would like further updates, you will need to log a new request on UC Services Portal quoting the Assyst ticket number as reference. You can find the ticket number on the acknowledgment mail received from ‘email@example.com’ in your mailbox. All this information will also be available on the new portal.
Need help or got questions?
You can call IT Service Desk on 03 369 5000 or 0508 824 843 or visit the in-person IT Service Desk on the ground floor of Matariki.