Tag Archives: IT

Logging Into Student Workrooms from Outside UC

  1. Access the Remote Access screen:
    1. Open a browser and go to https://gostudent.canterbury.ac.nz/
    2. Login using your student code (eg, abc123@uclive.ac.nz) and usual password
      or if you are a staff member login using your lastname@canterbury.ac.nz and usual password
      – The first time you login you will need to set up Multi-factor authentication, so work through the dialogue boxes for this. We suggest using Text message.
  2. The Remote Access screen displays, showing available workrooms. You will only see the ones that you have access to. If you do not see any then contact your supervisor or lecturer.

  3. Click the workroom you wish to access

  4. Work through the verification process to safely access the Workroom (Mac users require Microsoft Remote Desktop available free from the Mac App Store https://apps.apple.com/nz/app/microsoft-remote-desktop-10/id1295203466?mt=12)
    – after you click the workroom you wish to access, a download notification or dialogue box opens at the bottom of your screen or elsewhere on your screen (depending on your browser):

    1. Click “Open”
      – after you click Open, a Remote Desktop Connection dialogue box displays
    2. Click “Connect” on the Remote Desktop Connection dialogue box
      – A Windows Security dialogue box displays, click Yes to accept the certificate
    3. Enter your usual password
      – if you also need to enter your user code, use the format UOCNT\usercode
      (eg, UOCNT\abc123)
    4. If you get a message saying your Certificate is incorrect, just click the Yesor Continue button and it will connect.
  5. The workroom desktop opens and you are now connected to a workroom computer

  6. Click Start (Windows logo) in the lower left corner of the workroom computer window to access the software you need

  7. Once you are finished, make sure you logout otherwise others may not be able to use the desktop.

    To logout, click Start (Windows logo) in the lower left corner of the workroom computer window and click the large blue Logout button to the right (not the usual logout above Start!).

Email | Important Zoom software update this weekend

Kia ora koutou,

‘Zoom-bombing’ has been an issue worldwide recently. The practice involves strangers entering and disrupting Zoom sessions. UC unfortunately has had an incident with Zoom-bombing earlier this week.

Initial steps were taken to prevent this type of activity, however as a result of this incident UC’s IT team is implementing further protective steps by updating default settings for everyone in our UC community.

What does this mean for you? You need to ensure you have logged into Zoom with your UC credentials.

This weekend, UC will be turning on a feature that will by default block all but authenticated UC students and staff from joining the University’s online Zoom sessions that are scheduled in LEARN.

Remember that all lectures and examinations will be online for Term 2, so it’s important to check you can successfully log in to Zoom using your student credentials and ensure you’re ready for all online learning, from next week onwards.

Follow the link below to watch the ‘Getting Started’ video for more on the sign in process, and to check your login details.


Please check your login information on Monday, before your classes resume on Tuesday 28 April, to prevent any obstacles in joining UC’s online learning sessions. If you have any issues please log an assyst request.

Kia kaha, kia maia, kia manawanui | Be strong, be brave, be steadfast.

Ngā mihi,

Steve Gibling
Incident Controller

New general password tool is now live

IAM logoThe Identity & Access Management Programme (IAM Programme) has replaced the aging and unsupported back end solution of the current IDMS (Identity Management) system.

UC’s new Identity & Access Management (IAM) solution is now live.

What does that mean for you?

The upgrade allows UC to provision IT accounts and accesses much faster and more accurately than in the past. It also allows UC to integrate with cloud-based solutions in future.

UC students will now use the new general password tool to change their password as required.

The new general password tool is be accessible via the ITS Website and users will be re-directed to an external site with a url name of uc.okta.com.

Okta Login


Existing Students

Existing students can login with their current user code and password and need to enter the following:

  • a personal email address – mandatory (not shared with other systems) – when added you will receive a confirmation email to this address
  • a mobile phone number – not mandatory (not shared with other systems),
  • and choose a security image (see selection image for an example. Once set the image will be displayed each time you login)


Note: Personal email addresses and mobile phone numbers in the new password tool are not shared further and are only held in the password tool for the purpose of an additional source of authentication (i.e. verification email or text message code). The additional source of authentication is used to send either an email or a text message to verify the change/set of the password. The additional verification will be enabled in 2020.

If you forget your password, you can re-set it yourself via the new password tool. And there is no need for you to contact the IT Service Desk during UC’s working hours anymore. The new tool is available 24/7.

Automated email from Okta (new password tool)

As part of the migration work you will have received a few weeks ago a system generated email from Okta (which is part of the new IAM solution).

There are no actions required from your side.

The system generated email looked similar to this one:Okta_automated_mesage


Where can I get help?

Please contact the IT Service Desk for assistance.

Ngā mihi o te Kirihimete me te Tau Hou | Seasons greetings for Christmas and the New Year

The IAM Project Team

See previous IAM related communication: