How to raise a concern

Has something happened that doesn’t feel right to you? Are you unhappy with a decision?

UC is committed to providing a teaching and learning environment that you feel comfortable in, and we have a fair and transparent process in place to help you. If you want to raise a concern, complaint or grievance, you can make a formal complaint or report it anonymously online. 

How to formally raise a concern 

Here’s a step by step guide on how you can raise a concern at UC: 

  1. If you feel comfortable doing so, try to talk to the person who made the decision or whose actions have caused your concern. Alternatively, you could get in touch with the Dean, Head of Department/School, Service Unit Manager or your Class Representative
  2. Talk to the UCSA Advocacy and Welfare team or UC’s Grievance Coordinator. They can support you work towards a resolution with the person involved
  3. The next step is to lodge a formal complaint in writing with the UC Grievance Coordinator or UCSA Student Advocate. Atawhai Ākonga | Student CareUC Māori or the Pacific Development Team can support you to prepare your statement. 
  4. An investigation will then take place and you’ll be kept informed of progress. UC aims to resolve issues within four weeks
  5.  You’ll be told the outcome of the investigation, and how/why this decision was made.  You’ll also receive information about how you can appeal this decision. 

Find more information about how you can formally raise a concern here> 

How to make an informal anonymous report 

You can fill in a form anonymously on UC’s website here. Most of these questions are optional, but try to answer as many as you can. 

Where to go if you need some advice 

You can also reach out to our UC support services for help and advice if you’ve got something on your mind: 

SVA Ōamaru Camp

Rainy weather couldn’t stop students from putting in some hard work!

Over the weekend of 14th to 16th of May, the Student Volunteer Army (SVA) went to Ōamaru for its first Hopuni (camp) of the year. The University of Canterbury club teamed up with students from the University of Otago to do some mahi in the wider Waitaki region. The work spanned two days with around 60 volunteers helping out.

Wet weather delayed the projects on Saturday, but the sun came out to allow for an afternoon of work. Volunteers restored nearly 1000 trees to native forests with Forest and Bird, Waianakarua River Planting Group, and Waitaki Community Garden. Volunteers also paved about 800m of track with Mountain Biking North Otago.

The community groups expressed their gratitude for the help that the Student Volunteer Army provided. Chairwoman of Waitaki Forest and Bird Chloe Searle described the assistance as “a real boost” and hoped that volunteers would be able to “come back and visit in a few years to see how their work is going.”

Ra McRostie, the Manager of Waitaki Community Gardens described volunteering as “one of the things that makes all the good in the world come to the fore.” 

Sunday allowed for a full morning of volunteering at Waitaki Girls’ High School, Camp Iona, Waitaki Resource Recovery Trust and Te Whare Koa. The projects varied from sorting recycling, garden maintenance to filling potholes. Volunteers were also provided a warm lunch by Peterpan Bakery and Cafe on Sunday, which was very much appreciated after a hard morning’s work. 

As well as doing some hard work, volunteers got to see the sights of Ōamaru through op shops, Steampunk HQ and Whitestone City. This gave students from the different universities the chance to get to know each other more. 

UC SVA Treasurer Keruma Gibson reflected on the Canterbury and Otago collaboration for the camp as a wonderful opportunity to “create new relationships whilst bonding over meaningful work.”

The UC Student Volunteer Army would like to thank all the community groups that were worked with over the weekend. Every one of them does incredible mahi to improve the Waitaki region and create strong bonds in the district. 

Through camps, the Student Volunteer Army gives students the opportunity to see more of Aotearoa and make an impact across various communities. To keep up to date with the mahi that we do, follow us @uc_sva on social media!


Free bike servicing on campus

Bring your bike down to C Block Lawn every Friday afternoon and get your bike serviced…. for free!

Dr Bike is a free cycle fix-it clinic available to both UC staff and students. This service provides basic cycle maintenance such as tuning brakes, oiling chains and puncture repairs.

You’ll find our student mechanics, Gina and Fiona, on C Block Lawn every Friday from 12pm – 1.30pm. Drop in sessions run during term time only.

To keep updated on Dr Bike sessions (and more!), follow the Sustainability Office on Instagram @ucsustain.

If you’re interested in seeing how Dr Bike fits into the bigger picture about planning for cyclists at UC, you might like to look at the UC Cycle Plan 2014-2022.

Keep an eye out for these two on Fridays!

Where UC ākonga share their experiences.

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