All posts by ced63

How to raise a concern

Has something happened that doesn’t feel right to you? Are you unhappy with a decision?

UC is committed to providing a teaching and learning environment that you feel comfortable in, and we have a fair and transparent process in place to help you. If you want to raise a concern, complaint or grievance, you can make a formal complaint or report it anonymously online. 

How to formally raise a concern 

Here’s a step by step guide on how you can raise a concern at UC: 

  1. If you feel comfortable doing so, try to talk to the person who made the decision or whose actions have caused your concern. Alternatively, you could get in touch with the Dean, Head of Department/School, Service Unit Manager or your Class Representative
  2. Talk to the UCSA Advocacy and Welfare team or UC’s Grievance Coordinator. They can support you work towards a resolution with the person involved
  3. The next step is to lodge a formal complaint in writing with the UC Grievance Coordinator or UCSA Student Advocate. Atawhai Ākonga | Student CareUC Māori or the Pacific Development Team can support you to prepare your statement. 
  4. An investigation will then take place and you’ll be kept informed of progress. UC aims to resolve issues within four weeks
  5.  You’ll be told the outcome of the investigation, and how/why this decision was made.  You’ll also receive information about how you can appeal this decision. 

Find more information about how you can formally raise a concern here> 

How to make an informal anonymous report 

You can fill in a form anonymously on UC’s website here. Most of these questions are optional, but try to answer as many as you can. 

Where to go if you need some advice 

You can also reach out to our UC support services for help and advice if you’ve got something on your mind: 

Protect yourself and your whānau from flu this winter

Flu, also known as influenza, affects your whole body. Symptoms can come on suddenly and can include fever, chills, muscle aches, runny nose, cough, shortness of breath, and stomach upsets. It can keep you in bed for a week or more, and you might become very sick.

With the borders shut for over two years, we’ve been protected from Covid-19 and a whole heap of viruses, including flu. However, this means we don’t have immunity in our communities, and as Aotearoa reconnects with the world during the winter months, we’re all more at risk of catching the flu this year. There’s a real possibility of having flu and Covid-19 within a short space of time. Don’t risk it, there are some steps you can take to protect yourself and your whānau from becoming ill.

Get your flu jab
Getting vaccinated means you are far less likely to get infected, less likely to get sick, and you’re less likely to pass it on. Win win!

You can get vaccinated at your GP practice or your local pharmacy – find your closest one here>

If you are enrolled with the UC Health Centre, you can get your vaccine for free. Please be aware that there is at least a two week wait for appointments at the Health Centre due to high demand.

Stay home if you’re feeling sick
If you’re feeling a bit under the weather, or have any respiratory symptoms, the best thing to do is stay at home. Going to your mate’s party this weekend might be tempting, but you could pass the virus to your friends. Stay home, and make sure you and your mates are well enough to enjoy what winter has to offer.

When you are at home, take care of yourself and rest. You can catch up on all your lecture recordings on AKO | LEARN when you’re feeling better. 

Hygiene hacks
You can follow these simple hygiene practices to help keep you safe and stop the spread of viruses:

  • Wash your hands regularly for at least 20 seconds and dry them for 20 seconds, or use an alcohol-based hand rub
  • Avoid touching your eyes, nose, and mouth
  • Don’t share drinks
  • Avoid crowded places
  • Cover your mouth and nose with a tissue when you cough or sneeze, then put the tissue in a lined bin
  • Keep wearing a face mask when out and about.

New Zealand Sign Language courses at UC

Happy New Zealand Sign Language Week!

Te Ratonga Whaikaha | Student Accessibility Service offers New Zealand Sign Language courses in terms 2, 3 and 4. These introductory, not-for-credit courses are open to both UC students and staff.  Come and gain some skills in NZSL by learning the finger-spelling alphabet, basic phrases, some university-specific vocabulary, basic grammar and about Deaf culture. 

The course for term 2 is already booked out, but the course will also be offered during terms 3 and 4 and will run for 6 weeks and cost $60.

Ella completed the course last year and says: “the NZSL course at uni is fantastic. I didn’t know what to expect walking in for the first time, but it was a great surprise. Most of the course content is learnt in silence, which I loved – the atmosphere was so positive and fun. The teachers are amazing, so helpful and supportive. After learning some basic NZSL, I find that I am much more aware of people around me, their actions and how they express themselves through body language. I think it’s so important for everyone to learn basic NZSL for inclusive communication & the NZSL course is a great place to start!”

Keep an eye out on Tūpono to see when the next course registrations open or contact

To check out UC’s Te Ratonga Whaikaha | Student Accessibility Service, including information about NZSL courses, click here.

If you wish to support Deaf Aotearoa, you can donate here.