Did you know students are now able to report Health and Safety concerns via Assura?
The reporting form is now live at https://assura.canterbury.ac.nz/
Why would you use this form?
This Health and Safety reporting includes risks and hazards on campus. These risks and hazards could include, but are not limited to:
- Broken windows
- Light fixtures falling from ceiling
- A building flaw that could cause an injury
- An avoidable injury that has happened.
If you see something, say something. Log into Assura
In this picture is what you’ll see when you login.
Has something happened that doesn’t feel right to you? Are you unhappy with a decision?
UC is committed to providing a teaching and learning environment that you feel comfortable in, and we have a fair and transparent process in place to help you. If you want to raise a concern, complaint or grievance, you can make a formal complaint or report it anonymously online.
How to formally raise a concern
Here’s a step by step guide on how you can raise a concern at UC:
- If you feel comfortable doing so, try to talk to the person who made the decision or whose actions have caused your concern. Alternatively, you could get in touch with the Dean, Head of Department/School, Service Unit Manager or your Class Representative
- Talk to the UCSA Advocacy and Welfare team or UC’s Grievance Coordinator. They can support you work towards a resolution with the person involved
- The next step is to lodge a formal complaint in writing with the UC Grievance Coordinator or UCSA Student Advocate. Atawhai Ākonga | Student Care, UC Māori or the Pacific Development Team can support you to prepare your statement.
- An investigation will then take place and you’ll be kept informed of progress. UC aims to resolve issues within four weeks
- You’ll be told the outcome of the investigation, and how/why this decision was made. You’ll also receive information about how you can appeal this decision.
Find more information about how you can formally raise a concern here>
2.20pm 28 February 2023
The P1 Incident we had regarding LEARN has been resolved, and all students will be able to see all courses they are enrolled in the LEARN portal.
If you are still experiencing issues accessing your courses, please log a ticket to the Services portal and we will be in touch as quickly as possible.
12.16pm 28 February 2023
There has been an update on the estimated resolution time, which is now 1.30pm.
11.18am 28 February 2023
Ako | LEARN is back online.
However, previously unavailable courses are currently being restored with an estimated resolution time of 1PM NZST.
An email update will be sent when the restore for all unavailable courses is complete.
We apologize for the inconvenience and thank you for your patience.
If you require further IT assistance, please visit the UC Service Portal.
9.40am 28 February 2023
Students/Staff are unable to log into AKO|LEARN this morning as we resolve this outage. This means that assignments/ course resources and quizzes will not be available during this time. Echo is not affected and available for lectures during the outage.
9.30am 28 February 2023
There is an issue with Ako | LEARN where courses are not appearing for some students and staff.
Digital Services are taking Ako | LEARN offline for a period of time today to resolve the issue.
We expect Ako | LEARN to be operational around midday. Updates will be provided through Tūpono and Tū ki te tahi platforms.