What’s happening?

We will be completing a rolling upgrade of our Isilon file storage which serves file.canterbury.ac.nz (including P Drive, K Drive).

When is it happening?

Start: Saturday 30 July 9am
End:   Saturday 30 July 5pm

How does this affect me?

The upgrade will take eight hours, with each node rebooting one at a time. It’s unknown when each reboot will occur. You’ll only be impacted by one of the eight reboots.

When the node you are connected to reboots, you’ll experience the following impact:

SMB (Server Message Block) protocol used for file sharing (Windows Share):

Connection will drop
The application may send an error message
The client can immediately re-establish the connection to another Isilon node by starting a new connection to file.canterbury.ac.nz.

It’s recommended to avoid working on file.canterbury.ac.nz on this day if possible, to avoid any impact from the upgrade.

Note: If you are using Offline Files for your P Drive on a laptop while off the network you will not be impacted.

What should I do if I think there’s a problem afterwards?
Please visit visit the ServiceNow to raise a ticket.

Who can I contact if I need more info?
Please contact Dave Forster

Reference detail Change Number: CHG0031069