Tag Archives: digital services

UC Services Portal is coming to replace Assyst

As part of UC’s Strategic Vision Tangata Tū, Tangata Ora, Digital Services is changing to make your life at UC easier. Last year, the team launched the “Service Experience Programme (SXP)” and the first major system change will happen on Wednesday 29 June 2022 at 8am when Assyst will be replaced with UC Services Portal for all of your IT support, including queries related to Ako Learn and Echo360.

Finding UC Services Portal

From Wednesday 29 June, if you go to Assyst you’ll automatically be redirected to the new UC Services Portal.

What do I need to do?

UC Services Portal uses Single Sign On, so you will just use your usual UC Microsoft username and password to login.

You’ll be prompted to take a virtual Guided Tour which will explain everything you need to know to log new requests.

Open requests in Assyst

If you have any open requests on Assyst that you logged before 8am on Wednesday 29 June, you will still receive email notifications about the status of your request for up to four weeks following 29 June.

If you would like further updates, you will need to log a new request on UC Services Portal quoting the Assyst ticket number as reference. You can find the ticket number on the acknowledgment mail received from ‘ucassyst@canterbury.ac.nz’ in your mailbox. All this information will also be available on the new portal.

Need help or got questions?

You can call IT Service Desk on 03 369 5000 or 0508 824 843 or visit the in-person IT Service Desk on the ground floor of Matariki.

Microsoft Office 365 new student licences

We are currently deploying an upgrade to our new student licences in Microsoft Office 365.

As part of this process, you may receive a message ‘Your current licence being marked as Expired in Office 365’, please ignore this message.

Discounts for Dell: Staff and Student Purchase Program

Digital Services is happy to announce that the Dell Purchase Program is now available to University of Canterbury staff and students.

This program allows staff and students to enjoy Dell discounts and benefits. Both staff and students will use the same link to obtain a unique single-use coupon code.

The offers are updated on the Dell webpage regularly.

Member Offers

  • 20% off on XPS, Alienware, Inspiron, Vostro, Monitors & Accessories (This coupon will apply on product RRP)


  • Extra 7% off on ALL Dell online portfolio including discounted products (This coupon will not work with the above coupon)

How to request for a discount coupon:

  1. Click on the link below.
  1. Click ‘Get Your Coupon’ button
  2. Enter your UC email address ( @canterbury.ac.nz or @uclive.ac.nz domain accounts)
  3. The tool will validate the email domain and send the exclusive coupon codes to your UC email address*
  4. Apply the code at your Dell online cart

*Kindly note that each email is allowed to generate one coupon code every 24 hours only.