Following this morning’s earthquake, we want to provide a reminder of UC’s earthquake procedures. 

During An Earthquake/Aftershock 

Inside a facility: 

• Plan your best safe zone.
• Drop Cover Hold.
• Do not try to move while the ground is shaking.
• When the shaking has stopped, and/or the fire alarm has activated, evacuate the building immediately. 
• Make your way to the nearest holding area or Ilam Fields if safe to do so.
• Await instructions from Security or Emergency Personnel.
• Do not re-enter buildings/facilities until the all clear has been given by Security or Emergency Services personnel. 

If outside: 

• Stay outside.
• Do not re-enter buildings/facilities.
• Take shelter clear of buildings, trees, power lines or other potential hazards.
• When shaking has stopped go to your nearest holding area or Ilam Fields if safe to do so. 
• Await instructions from Security or Emergency Personnel.

DO NOT pass back through campus to get to Ilam Fields – use external roads. 

DO NOT isolate yourself – stay with others. 

REPORT any hazards (fire, hazardous material spill or major structural damage) to UC Security. 

REPORT & TREAT injuries if able and/or safe to do so. 

LOOK FOR Emergency Personnel in HIGH VIZ VESTS if you require assistance. 

MAKE SURE you know the Evacuation Procedures for all buildings/facilities you attend. 

YOU WILL FIND Emergency Procedure Boards in all University Facilities and online. 

IF YOU HAVE TO LEAVE the University, advise a colleague, supervisor or fellow student. Remember that traffic may be congested. 

DO NOT HESITATE TO EVACUATE – EXPECT AFTER SHOCKS 

Note: If a full evacuation has been declared, it may not be possible to return to your building immediately. Plan to keep your keys and wallet on your person at all times. 

In line with UC procedures, campus building checks have been completed.   

Saturday 16 September
Update 10.30am: Issue resolved, if you are still experiencing problems please log this through Digital Services.

Multiple services across the University are currently unable to send emails, meaning students and staff will not receive automatic responses from some systems, and emails and notifications from Learn are not sending. Any activity that generates an automatic response logged after 9.30am Friday 15 September is impacted.

Staff and student mailboxes remain unaffected and emails from external email addresses to University addresses are also unaffected.

If you notice services that have been impacted by this issue please log a ticket through the UC Services Portal. The Digital Services team are working with Microsoft to resolve the issue,  updates will continue to be posted here  You can still use the impacted services to log requests.

Since 9.30am this morning, the email services impacted are:

• Jade/Student Management Systems
• Learn (automated and push emails to students)
• Peoplesoft (eg: leave request emails)
• IT Account Activation emails
• BEIMs
• Scan to Me (Printers)
• Oracle Finance
• On-premises mailboxes/ servers
• Departmental mail servers/services
• Library systems
• MyUC/OurUC via Firebase
• MyEquals
• Assura
• Onboarder
• RPA Rosie